Patents by Inventor Douglas G. Newhard

Douglas G. Newhard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Patent number: 9020142
    Abstract: A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Grant
    Filed: February 10, 2014
    Date of Patent: April 28, 2015
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
    Publication number: 20140219436
    Abstract: A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: February 10, 2014
    Publication date: August 7, 2014
    Applicant: Bay Bridge Decision Technologies, Inc.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Patent number: 8687795
    Abstract: A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Grant
    Filed: September 23, 2011
    Date of Patent: April 1, 2014
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Patent number: 8359222
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Grant
    Filed: September 26, 2011
    Date of Patent: January 22, 2013
    Assignee: Bay Bridge Technologies, Inc.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
    Publication number: 20120016711
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: September 23, 2011
    Publication date: January 19, 2012
    Applicant: BAY BRIDGE DECISION TECHNOLOGIES, INC.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes
    Publication number: 20120014519
    Abstract: A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: September 23, 2011
    Publication date: January 19, 2012
    Applicant: BAY BRIDGE DECISION TECHNOLOGIES, INC.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes
    Publication number: 20120016712
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: September 26, 2011
    Publication date: January 19, 2012
    Applicant: BAY BRIDGE DECISION TECHNOLOGIES, INC.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Patent number: 8046254
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Grant
    Filed: November 10, 2004
    Date of Patent: October 25, 2011
    Assignee: Bay Bridge Decision Technologies, Inc.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Patent number: 7103562
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Grant
    Filed: May 17, 2002
    Date of Patent: September 5, 2006
    Assignee: Bay Bridge Decision Technologies, Inc.
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos
  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Publication number: 20020184069
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: May 17, 2002
    Publication date: December 5, 2002
    Inventors: Eric D. Kosiba, Douglas G. Newhard, Neofytos C. Papadopoulos