Abstract: A method of facilitating telephone calls for a mobile communication device associated with a user of a personal call center. A list of contact numbers are received, each contact number corresponding to a call to be made for the mobile communication device on behalf of the user of the call center. Based on a schedule associated with the user of the call center, it is determined whether the user is available for calls to be made. If the user is available for calls to be made, a call to a recipient from the list of contact numbers is initiated and the call is connected to the mobile communication device.

Abstract: A personal call center that can schedule calls for a user, make the call at the scheduled time and connect the user when the other party answers, thus making the calls completely “hands free” and transparent for the user. In essence, the system can make an outbound call look and act like an inbound call. Advantageously, the system can also be used by a manager or a centralized call center to schedule calls for a given user or group of users. This way, managers or call centers can schedule calls, between salespersons and customers, and have calls go through without interaction from the salesperson.

Abstract: A mobile device and a method of displaying information regarding an incoming communication to a user of a mobile device are provided. The mobile device receives the incoming information and associated information from, for example, an enterprise network. The communication type of the incoming communication is determined using the associated information and information relating to the communication type is displayed on a display of the mobile device.

Abstract: A system and method for reestablishing a voice communications session moderated by a group call server between two or more telephony devices. The method is performed by a processor monitoring the communications session. The method comprises: storing one or more data records representing group call information; detecting disconnection of at least one participating telephony device from the group communications session, and determining that the disconnection was not intentionally initiated; accessing the stored call group information data and causing signals to enable reestablishment of participation by the disconnected device to be sent to the disconnected device; and upon receipt by the group call server from the disconnected device of signals representing a request to reconnect the disconnected device, outputting command signals for reestablishing a communications session between the disconnected device and at feast one other device participating in the group communications session.

Abstract: Systems and methods are described that facilitate a conference call between a plurality of communication devices. The method may comprise: providing a first primary communication device; providing a second primary communication device; providing a conference call controller; establishing a first control link between the first primary communication device and the conference call controller; communicating first identification data between the first primary communication device and the conference call controller via the first control link; establishing a media link between the first and second primary communication devices via the conference call controller. In certain embodiments, the first identification data corresponds to at least one participation level of the first primary communication device with respect to the media link.

Abstract: A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information. In this manner, the conference moderator does not need know telephone contact information for each conference call participant.

Abstract: A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information. In this manner, the conference moderator does not need know telephone contact information for each conference call participant.

Abstract: A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device.

Abstract: A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device.

Abstract: Mobile devices are authorized to access PBX-based voice services through presentation of audible tones on a voice channel, which are determined based on a code received over a separate data channel. The device can request a code over a data channel from a server in communication with the PBX. The server provides data representative of the code over the data channel to the device, and arranges for local storage of the code. The device makes a connection with the PBX over a separate voice channel. The mobile device presents the received code as a sequence of audio tones (e.g., DTMF tones). The audio tones are used to generate data that can be compared with stored codes by an authentication module. The authorization module can indicate to the PBX that the code is valid; services can be provided by the PBX in response. The valid codes can be maintained, such as by removing used codes from code storage.

Abstract: A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information.

Abstract: A mobile device and a method of displaying information regarding an incoming communication to a user of a mobile device are provided. The mobile device receives the incoming information and associated information from, for example, an enterprise network. The communication type of the incoming communication is determined using the associated information and information relating to the communication type is displayed on a display of the mobile device.

Abstract: Systems and methods are described that facilitate a conference call between a plurality of communication devices. The method may comprise: providing a first primary communication device; providing a second primary communication device; providing a conference call controller; establishing a first control link between the first primary communication device and the conference call controller; communicating first identification data between the first primary communication device and the conference call controller via the first control link; establishing a media link between the first and second primary communication devices via the conference call controller. In certain embodiments, the first identification data corresponds to at least one participation level of the first primary communication device with respect to the media link.

Abstract: A telecommunication system that can selectively establish communications with one of a plurality of telephony devices associated with a particular telephone number for a device in an enterprise network. More particularly, the system is configured to route an incoming telephone call received from an external device, such as a mobile device for example, to one or more of a plurality of telephony devices associated with the telephone number. The plurality of telephony devices may include personal digital assistants and other remote devices. In one embodiment, the system comprises a network server configured to connect the incoming telephone call from an external device to a telephony device, where voice communications are encrypted for transmission by the network server to the external device from which the incoming telephone call is received, and encrypted voice communications received from the external device can be decrypted, re-encrypted and/or stored by the network server if required.

Abstract: A system for directing media streams during a conference call, including an enterprise, at least one network provided within the enterprise and in communication with a plurality of communication devices, a platform provided within the enterprise and in communication with the network, the platform comprising a protocol layer, a services layer and an application layer, and a conference call server in communication with the platform, wherein the platform is configured for receiving media streams from each of the communication devices and instructing the conference call server on how to direct the media streams to and from each of the communication devices.

Abstract: A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device.

Abstract: Systems and methods are described that facilitate a conference call between a plurality of communication devices. The method may comprise: providing a first primary communication device; providing a second primary communication device; providing a conference call controller; providing a first alternate communication device; establishing a first control link between the first primary communication device and the conference call controller; establishing a media link between the first and second primary communication devices via the conference call controller; and establishing a second media link between the first alternate communication device and the conference call controller. The second media link may be established upon the conference call controller receiving a link request from the first primary communication device via the control link. In some embodiments, the first media link conveys a first media signal which is different than a second media signal conveyed by the second media link.

Abstract: Systems and methods are described that for authenticating participants in a conference call. One method may include: providing a first primary communication device having a first security token generator configured to generate first security tokens; providing a second primary communication device; providing a conference call controller configured to receive and authenticate security tokens; establishing a first control link between the first primary communication device and the conference call controller; generating a first security token; communicating the first security token between the first primary communication device and the conference call controller via the first control link; authenticating the first security token; and establishing a media link between the first and second primary communication devices via the conference call controller. In some embodiments, the first control link may comprise a WiFi connection.

Abstract: A service management platform for processing packet switched communications is provided. The service management platform has a component for handling voice calls. The component for handling voice calls comprises a first input/output for sending and receiving data packets associated with a first leg of a call, a second input/output for sending and receiving data packets associated with a second leg of the call, a monitoring component for monitoring copies of the data packets for commands contained within a payload of the data packets, and a relay component for directly relaying the data packets between the first input/output and the second input/output and for generating and forwarding copies of the data packets to the monitoring component.

Abstract: A personal call center that can schedule calls for a user, make the call at the scheduled time and connect the user when the other party answers, thus making the calls completely “hands free” and transparent for the user. In essence, the system can make an outbound call look and act like an inbound call. Advantageously, the system can also be used by a manager or a centralized call center to schedule calls for a given user or group of users. This way, managers or call centers can schedule calls, between salespersons and customers, and have calls go through without interaction from the salesperson.