Patents by Inventor Douglas K. Peterson, Jr.

Douglas K. Peterson, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing technical support relating to an imaging cartridge
    Patent number: 7369782
    Abstract: A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.
    Type: Grant
    Filed: September 14, 2004
    Date of Patent: May 6, 2008
    Assignee: Lexmark International, Inc.
    Inventors: Christopher A. Adkins, George Chausanski, Jeffrey R. Ehlert, Douglas K. Peterson, Jr., Timothy L. Strunk
  • Method for detecting whether a cartridge installed in an imaging apparatus is potentially counterfeit
    Patent number: 7280772
    Abstract: A method for detecting whether a cartridge installed in an imaging apparatus is potentially counterfeit includes determining whether a usage threshold has been reached by the cartridge; determining whether the cartridge was previously installed in the imaging apparatus; and determining that the cartridge is potentially counterfeit if the usage threshold has been reached and the cartridge was not previously installed in the imaging apparatus.
    Type: Grant
    Filed: December 29, 2004
    Date of Patent: October 9, 2007
    Assignee: Lexmark International, Inc.
    Inventors: Christopher A. Adkins, Douglas K. Peterson, Jr., Timothy L. Strunk