Patents by Inventor Douglas Newhard

Douglas Newhard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for generating forecasts and analysis of contact center behavior for planning purposes
    Publication number: 20050065837
    Abstract: A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
    Type: Application
    Filed: November 10, 2004
    Publication date: March 24, 2005
    Inventors: Eric Kosiba, Douglas Newhard, Neofytos Papadopoulos