Abstract: An apparatus has an audio receiver to receive audio input from client devices. An audio transmitter transmits audio output to the client devices. A synchronicity service evaluates the audio input with respect to a set of network metrics and dynamically adjusts audio communication parameters to insure that the audio output to the client devices has a latency at or below 66 ms.

Abstract: The present invention is directed to a system and method for selectively sharing data between different implementations of the same software program in a network environment. The program implementations are otherwise independent with each executing its own private memory space in a single computer or on multiple computers in the network. The present invention enables a first implementation of a program to borrow or utilize data collected, derived or otherwise utilized by a second implementation of the same program.

Abstract: An apparatus and method for a recursive document network searching system comprising a searchable document database containing multiple root and sub-root documents containing relational links to other documents where the relational links are manually created or are created by way learned functional components. An inventive aspect of this work is the ability to co-mingle the manual and learned components of such structures so that the user can have an efficient system for and method of a convenient and economical retrieval of the one desired informational item in an informational retrieval system that allows leveraging of the time and effort invested during prior information retrieval sessions; and can have an efficient system and method for a dynamic and context sensitive mapping of help items in a help information retrieval system. The documents at any point in the network can contain relational links to other documents both for the purposes of constructing a network. This network can be cyclic or acyclic.

Abstract: A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.

Abstract: An information retrieval system allows a user to navigate through a plurality of informational items for a desired informational item, and upon selection of an information item, presents other informational items related to the selected informational item. The information retrieval system in accordance with principles of the present invention maintains a database that defines a relational association between a plurality of informational items in the system. The relational association is based on historical navigational behavior of users in the information retrieval system, and includes a relationship type, which is based on the characteristics similarities between the informational items, and relationship strength, which is based on the historical frequency of any related informational items being selected by a user within the same information retrieval session.

Abstract: An information retrieval system allows a user to navigate through a plurality of informational items for a desired informational item, and upon selection of an information item, presents other informational items related to the selected informational item. The information retrieval system in accordance with the principles of the present invention maintains a database that defines a relational association between a plurality of informational items in the system. The relational association is based on historical navigational behavior of users of the information retrieval system, and includes a relationship type, which is based on the characteristic similarities between the informational items, and relationship strength, which is based on the historical frequency of any related informational items being selected by a user within the same information retrieval session.