Patents by Inventor Dror EILAN

Dror EILAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automatically validating agent implementation of training material
    Patent number: 10868911
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Grant
    Filed: August 18, 2020
    Date of Patent: December 15, 2020
    Assignee: NICE LTD.
    Inventors: Leon Portman, Liron Stein, Amram Amir Cohen, Alexander Grushko, Dror Eilan, Raanan Gonen, Naor Haimov
  • SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL
    Publication number: 20200382641
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Application
    Filed: August 18, 2020
    Publication date: December 3, 2020
    Applicant: Nice Ltd.
    Inventors: Leon PORTMAN, Liron Stein, Amram Amir Cohen, Alexander Grushko, Dror Eilan, Raanan Gonen, Naor Haimov
  • System and method for automatically validating agent implementation of training material
    Patent number: 10798243
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Grant
    Filed: April 22, 2020
    Date of Patent: October 6, 2020
    Assignee: NICE LTD.
    Inventors: Leon Portman, Liron Stein, Amram Amir Cohen, Alexander Grushko, Dror Eilan, Raanan Gonen, Naor Haimov
  • SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL
    Publication number: 20200252509
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Application
    Filed: April 22, 2020
    Publication date: August 6, 2020
    Applicant: Nice Ltd.
    Inventors: Leon PORTMAN, Liron STEIN, Amram Amir COHEN, Alexander GRUSHKO, Dror EILAN, Raanan GONEN, Naor HAIMOV
  • System and method for automatically validating agent implementation of training material
    Patent number: 10694037
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Grant
    Filed: March 28, 2018
    Date of Patent: June 23, 2020
    Assignee: Nice Ltd.
    Inventors: Leon Portman, Liron Stein, Amram Amir Cohen, Alexander Grushko, Dror Eilan, Raanan Gonen, Naor Haimov
  • SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL
    Publication number: 20190306315
    Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
    Type: Application
    Filed: March 28, 2018
    Publication date: October 3, 2019
    Applicant: Nice Ltd.
    Inventors: Leon PORTMAN, Liron STEIN, Amram Amir COHEN, Alexander GRUSHKO, Dror EILAN, Raanan GONEN, Naor HAIMOV