Abstract: A communication device may receive an employee skill certification badge request for: (i) a first employee of an insurance enterprise, and (ii) a first employee skill category of a plurality of potential categories. Information about the received may be stored, and a badge server may gather and store data (e.g., quantitative and/or qualitative data) in an electronic evidence file based the first employee's interactions with customers during normal performance of his or her employment. A first manager of the first employee may be determined, and the badge server may receive from the first manager an indication that the electronic evidence file meets a threshold criteria. Responsive to the received indication, the badge server may associate the first employee with the first employee skill certification badge and transmit data to cause display of an icon associated with the first employee skill certification badge on other remote devices.

Abstract: According to some embodiments, for each of a plurality of insurance claims, an insurance claim file is established and associated with: (i) a litigation matter, (ii) a remote legal representative, and (iii) a remote claim adjuster. Hours associated with the remote legal representative may be tracked and allocated to insurance claim files as appropriate. Legal events associated with the litigation matter may also be tracked, wherein at least some of the legal events are associated with a stored document accessible to the legal representative and not accessible to the claim adjuster. A first legal event associated with a first insurance claim file may be evaluated based on a pre-determined rule, and, responsive to the evaluation, an alert may be transmitted to the remote claim adjuster associated with the first insurance claim file.

Abstract: A space-efficient workroom organization system comprising a slotwall panel and/or slot track storage system with at least one repositionable slotwall or slot track mounted storage cabinet, and a workbench system comprising a workbench having a work surface and defining a storage recess beneath the work surface, with at least one mobile storage cabinet.