Patents by Inventor Duane Blaesi

Duane Blaesi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer callback reward system and method
    Patent number: 9742917
    Abstract: A system, method and non-transitory computer readable medium including computer-executable instructions for handling calls. In an exemplary method of the disclosure, it may be determined whether a call should be transferred from the VSS to an agent based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, one or more time blocks may be provided to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.
    Type: Grant
    Filed: February 10, 2015
    Date of Patent: August 22, 2017
    Assignee: West Corporation
    Inventor: Duane Blaesi
  • Customer callback reward system and method
    Patent number: 8958538
    Abstract: A system, method and non-transitory computer readable medium including computer-executable instructions for handling calls. In an exemplary method of the disclosure, it may be determined whether a call should be transferred from the VSS to an agent based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, one or more time blocks may be provided to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.
    Type: Grant
    Filed: September 9, 2013
    Date of Patent: February 17, 2015
    Assignee: West Corporation
    Inventor: Duane Blaesi
  • Customer callback reward system and method
    Patent number: 8548148
    Abstract: A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.
    Type: Grant
    Filed: November 13, 2012
    Date of Patent: October 1, 2013
    Assignee: West Corporation
    Inventor: Duane Blaesi
  • Customer callback reward system and method
    Patent number: 8311202
    Abstract: A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.
    Type: Grant
    Filed: January 14, 2009
    Date of Patent: November 13, 2012
    Assignee: West Corporation
    Inventor: Duane Blaesi