Patents by Inventor Dustin Kiselbach

Dustin Kiselbach has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Granular Taxonomy for Customer Support Augmented with AI
    Publication number: 20260094166
    Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.
    Type: Application
    Filed: September 24, 2025
    Publication date: April 2, 2026
    Inventors: Sami Ghoche, EJ Liao, Jude Khouja, Dev Sharma, Yi Lu, James Man, Sambhav Galada, Carolyn Sun, Holman Yuen, Sunny Kong, Weitian Xing, Antoine Nasr, Dustin Kiselbach, Andrew Kim, Andrew Laird, Lewin Gan, Nick Carter, Salina Wu, Madeline Wu, Jad Chamoun, Deon Nicholas
  • GRANULAR TAXONOMY FOR CUSTOMER SUPPORT AUGMENTED WITH AI
    Publication number: 20240062219
    Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.
    Type: Application
    Filed: September 1, 2023
    Publication date: February 22, 2024
    Inventors: Sami Goche, EJ Liao, Jude Khouja, Dev Sharma, Yi Lu, James Man, Sambhav Galada, Carolyn Sun, Holman Yuen, Sunny Kong, Weitian Xing, Antoine Nasr, Dustin Kiselbach, Andrew Kim, Andrew Laird, Lewin Gan, Nick Carter, Salina Wu, Madeline Wu, Jad Chamoun, Deon Nicholas