Patents by Inventor Earl A. Berner

Earl A. Berner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus to handle customer support requests
    Patent number: 7826597
    Abstract: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.
    Type: Grant
    Filed: December 9, 2005
    Date of Patent: November 2, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Earl A. Berner, Kristina Robinson, Mark Magnusson, Jason Porter, James Rushing, Mark Welch