Patents by Inventor Edgar J. Leon

Edgar J. Leon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response data collection object framework, vertical benchmarking, and bootstrapping engine
    Patent number: 8868424
    Abstract: A method, a system, and computer readable medium comprising instructions for analyzing data of a speech application are provided. The method comprises defining a set of data collection objects for a call flow in a speech application, collecting data using the set of data collection objects during execution of the speech application, and analyzing the data using a benchmarking and bootstrapping engine, storing the data in a repository, and presenting the data for analysis.
    Type: Grant
    Filed: February 8, 2008
    Date of Patent: October 21, 2014
    Assignee: West Corporation
    Inventors: Michael J. Moore, Edgar J. Leon, Michelle Mason Winston, Nancy Bergantzel, Bruce Pollock
  • Open framework definition for speech application design
    Patent number: 8595013
    Abstract: A method, a system, and computer readable medium comprising instructions for an open framework for speech application design are provided. The method comprises defining at least one element of a speech application, creating a design for a first step in designing the speech application using a data presentation element, storing the design in a repository using a data repository element, generating a design for a second step in designing the speech application using a data generation element, and presenting the design for the second step using the data presentation element.
    Type: Grant
    Filed: February 8, 2008
    Date of Patent: November 26, 2013
    Assignee: West Corporation
    Inventors: Edgar J. Leon, Summer Limbo, Shipra Gupta, Catherine Rivier