Abstract: The automated third-party facilitation in a community chat includes monitoring an exchange of an inquisitor post in a community chat and an expected response to the inquisitor post. The expected response is then processed in order to compute a sufficiency score measuring a sufficiency of the expected response to a question present in the inquisitor post. Thereafter, on the condition that the sufficiency score falls short of a pre-determined threshold value, supplemental content can be posted in the community chat in supplement to the expected response. In this way, despite an occurrence of an errant condition in the answering of a posted question in a community forum, a remedial measure can be undertaken so as to mitigate the consequence of the errant condition.

Abstract: Embodiments include method, computer program products and apparatuses for normalizing non-numeric features of files and corresponding apparatus. Aspects include segmenting at least one pair of positive instances of a non-numeric feature of a file into a number of tokens and -comparing the tokens in the at least one pair of positive instances to obtain matching tokens. Aspects also include calculating weights of their matching the file, for the matching tokens, and storing the tokens and their weights in a token base.

Abstract: Embodiments include method, computer program products and apparatuses for normalizing non-numeric features of files and corresponding apparatus. Aspects include segmenting at least one pair of positive instances of a non-numeric feature of a file into a number of tokens and comparing the tokens in the at least one pair of positive instances to obtain matching tokens. Aspects also include calculating weights of their matching the file, for the matching tokens, and storing the tokens and their weights in a token base.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method, computer program product, and computer system for processing a status request received from a requester concerning an electronic message addressed from a sender to a recipient. A probable route between the sender and the recipient for the electronic message is predicted. A message status for the electronic message is determined from one or more status indicators based at least in part upon the probable route.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method for enhanced management of a web conference server includes evaluation a web conference server to ascertain resources of the web conference server. The resources of the web conferencing server are partitioned into rooms, each room having an allocated portion of the resources of the web conferencing server and at least one room providing different capabilities from other rooms hosted on the web conferencing server. Access to the rooms is provided based on at least one user criterion.

Abstract: A system and method for generating user-centric directories including analyzing a plurality of relationships of a user. A contact directory for the user is defined based upon the plurality of relationships of the user.

Abstract: A method and computer program product for context-informed summarization is described. A method may comprise determining, via a computing device, a context of a communication. The method may further comprise determining, via the computing device, a summarization attribute for the communication based upon, at least in part, the context of the communication. The method may also comprise creating a summary of the communication based upon, at least in part, the summarization attribute.

Abstract: A location of a first mobile device associated with a first user is determined, and a location of a second mobile device associated with a second user is determined. A relationship between the first user and the second user is determined, and a proximity of the first mobile device relative to the second mobile device is determined. A location-oriented data service is provided to at least one of the first mobile device and the second mobile device.

Abstract: A calendar event that is addressed to a plurality of recipients is generated. At least one of the plurality of recipients is designated as a first annotation recipient. A first annotation is associated with the calendar event, the first annotation addressed to the first annotation recipient.

Abstract: Embodiments include method, computer program products and apparatuses for normalizing non-numeric features of files and corresponding apparatus Aspects include segmenting at least one pair of positive instances of a non-numeric feature of a file into a number of tokens and comparing the tokens in the at least one pair of positive instances to obtain matching tokens. Aspects also include calculating weights of their matching the file, for the matching tokens, and storing the tokens and their weights in a token base.

Abstract: Embodiments include method, computer program products and apparatuses for normalizing non-numeric features of files and corresponding apparatus Aspects include segmenting at least one pair of positive instances of a non-numeric feature of a file into a number of tokens and comparing the tokens in the at least one pair of positive instances to obtain matching tokens. Aspects also include calculating weights of their matching the file, for the matching tokens, and storing the tokens and their weights in a token base.

Abstract: A method and system for emergency server access to offline users may include one or more computing devices receiving a request for offline access of data. The request for offline access of data may contain information to identify the offline user and specific data. An action to provide the specific data may be determined responsive to the identification of the offline user. The action may be executed responsive to the determination. The specific data may be transmitted.

Abstract: A method, computer program product, and system for voice content transcription during collaboration sessions is described. A method may comprise receiving an indication to provide one or more real-time voice content-to-text content transcriptions to a first collaboration session participant. The one or more real-time voice content-to-text content transcriptions may correspond to voice content of a second collaboration session participant in one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method and computer program product for receiving notification of a first user response message concerning an email message received from a sender; receiving notification of a second user response message concerning the email message received from the sender; and providing the first and second users with one or more statistics concerning the email message.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A request for a first dynamic bridge end is received at a first device. A capability for a second dynamic bridge end is transmitted to a second device. At least one of the first dynamic bridge end and the second dynamic bridge end have a movable end point location. The first dynamic bridge end and the second dynamic bridge end create a path for transmission of an object.

Abstract: A method, computer program product, and system for associating communications in collaboration sessions is described. A method may comprise displaying, via one or more computing devices, a document accessible to one or more collaborators of a first collaboration session. The method may further comprise associating, via the one or more computing devices, a first communication session of the first collaboration session with a first portion of the document. The method may additionally comprise indicating, via the one or more computing devices, the association between the first communication session of the first collaboration session and the first portion of the document.