Patents by Inventor Edmond Jacobs

Edmond Jacobs has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods for verifying information during telemarketing operations
    Patent number: 6275940
    Abstract: An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module.
    Type: Grant
    Filed: April 17, 2000
    Date of Patent: August 14, 2001
    Assignee: ANitec Verification, Inc.
    Inventors: Jim G. Edwards, Robert W. Taylor, William J. Hokanson, Lynn A. Evans, Patricia A. Middleton, Frederick G. Lauckner, Andres E. Martinez, Edmond Jacobs
  • Third party verification system and method
    Patent number: 6070241
    Abstract: An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module.
    Type: Grant
    Filed: September 10, 1998
    Date of Patent: May 30, 2000
    Assignee: Anitek Verification, Inc.
    Inventors: Jim G. Edwards, Robert W. Taylor, William J. Hokanson, Lynn A. Evans, Patricia A. Middleton, Frederick G. Lauckner, Andres E. Martinez, Edmond Jacobs
  • Third party verification system and method
    Patent number: 5819029
    Abstract: An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module.
    Type: Grant
    Filed: February 20, 1997
    Date of Patent: October 6, 1998
    Assignee: Brittan Communications International Corp.
    Inventors: Jim G. Edwards, Robert W. Taylor, William J. Hokanson, Lynn A. Evans, Patricia A. Middleton, Frederick G. Lauckner, Andres E. Martinez, Edmond Jacobs