Patents by Inventor Edson H. Philippe

Edson H. Philippe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
    Publication number: 20240146841
    Abstract: Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.
    Type: Application
    Filed: January 9, 2024
    Publication date: May 2, 2024
    Inventors: Sanooj Karanath Sachidanandan, Edson H. Philippe, Dan Perritte
  • Systems and methods for interactive voice response auto-scaling
    Patent number: 11895268
    Abstract: Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.
    Type: Grant
    Filed: April 15, 2021
    Date of Patent: February 6, 2024
    Assignee: Home Depot Product Authority, LLC
    Inventors: Sanooj Karanath Sachidanandan, Edson H. Philippe, Dan Perritte
  • SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
    Publication number: 20220217234
    Abstract: Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.
    Type: Application
    Filed: April 15, 2021
    Publication date: July 7, 2022
    Inventors: Sanooj Karanath Sachidanandan, Edson H. Philippe, Dan Perritte