Patents by Inventor Eduardo D. Dela Torre

Eduardo D. Dela Torre has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Directed customer support
    Patent number: 10979572
    Abstract: Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.
    Type: Grant
    Filed: December 4, 2019
    Date of Patent: April 13, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Benny F. Dorrance, Eduardo D. Dela Torre, Ross Leone, Wayne Barakat, Christopher P. Clausen, Charles Cowell, Jeffrey A. Cornman
  • Directed customer support
    Patent number: 10511717
    Abstract: Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.
    Type: Grant
    Filed: May 20, 2016
    Date of Patent: December 17, 2019
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Benny F. Dorrance, Eduardo D. Dela Torre, Ross Leone, Wayne Barakat, Christopher P. Clausen, Charles Cowell, Jeffrey A. Cornman