Abstract: A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.

Abstract: Example solutions for voice biometrics for anonymous identification and personalization capture an audio signal containing voice signal from a speaker. A plurality of unlabeled voiceprints are stored that are each associated with an anonymous label. The speaker's voice signal is recognized as matching one of the unlabeled voiceprints, enabling identification of the associated anonymous label. Historical information associated with the identified anonymous label is used to generate an alert specific to the speaker. Example practical applications include leveraging a customer relations management (CRM) interaction record to provide a personalized experience to the speaker and providing a warning to a user that the speaker is on a watchlist. These and other practical applications are possible, even though the speaker's identity may be unknown, and the speaker has not enrolled in a voice biometric system. Solutions for generating the unlabeled voiceprints are also disclosed.

Abstract: A tool is provided, the tool including a handle, a tool head, a first gear, a compound gear, a shaft, and an actuating member coupled to the shaft. The handle extends along a longitudinal direction. The tool head is configured to receive a motive force to selectively engage or disengage the tool head. The first gear is operably coupled to the tool head. The compound gear is selectively coupled to the first gear. The shaft extends through the compound gear and is affixed to the shaft. The actuating member is coupled to the handle. Movement of the actuating member along the longitudinal direction selectively engages or disengages the compound gear and the first gear.

Abstract: There is provided a method that includes obtaining data that describes (a) a situation, (b) a gesture for a response to the situation, (c) a prompt to accompany the response, and (d) a gestural annotation for the response, and utilizing a conversational machine learning technique to train a natural language understanding (NLU) model to address the situation, based on the data.

Abstract: An outdoor tool and a lubrication system for an outdoor tool are provided. A tool includes a powerhead, a tool unit powered by the powerhead, and a lubrication system. The lubrication system includes a reservoir, a pump, and a check valve. The lubrication system is configured to transport a lubricant from the reservoir to an output that is configured to supply the lubricant to the tool unit. The check valve is a separate component from the pump and the reservoir and is spaced apart from the pump and the reservoir.

Abstract: An ambient listening system, includes: an ambient device configure to listen to a conversation between a customer and a sales agent regarding at least one of a desired service and a desired product, and generate an audio stream of the conversation and a unique identifier for the customer; a voice biometrics service module configure to perform at least one of i) identification of the customer based on the audio stream, and ii) voiceprint enrollment of the customer's voice based on the audio stream and the unique identifier for the customer; a business logic module configured to generate at least one business logic output based on at least one of customer's intent and entity extracted from the audio stream; and an automation platform configured to automate, based on the business logic output, the sales agent's workflow related to at least one of customer record, the desired service and the desired product.

Abstract: There is provided a method that includes (a) obtaining context information that is associated with a physical object, and is related to a context concerning the physical object, (b) searching a database for resultant information, based on the context information, (c) extracting and inferencing intents and entities, from the context information and the resultant information, (d) providing the intents and entities to a virtual assistant, and (e) facilitating a conversation between the virtual assistant and a user.

Abstract: A blower including a body having a length, L, as measured between front and rear ends of the blower in a direction of airflow through the blower; and a fan including a plurality of blades configured to generate airflow through the blower, wherein the blades are spaced apart from the rear end of the blower by at least 0.4 L. In an embodiment, the fan is rotatably biased by a motor spaced apart from the rear end of the blower by at least 0.5 L. In another embodiment, at least 75% of the fan is disposed within an airflow outlet tube of the blower. In yet another embodiment, the blower further comprises a handle, and wherein the fan is disposed downstream of the handle, and wherein the fan is spaced apart from the handle by at least 0.08 L, as measured in the direction of airflow.

Abstract: A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.

Abstract: A method of enabling a virtual assistant (VA) serving a user to dynamically acquire contextual information regarding digital media environment accessed by a user includes: extracting, by an analysis engine, the contextual information dynamically from at least one of media content accessed by the user and webpage content accessed by the user; and injecting, by the analysis engine, the extracted contextual information into a VA memory to serve the user. The analysis engine is configured to analyze the extracted contextual information using at least one machine learning (ML) model. The extracted contextual information includes at least one of topics, intents, entities, sentiments, and products of interest. The at least one ML model includes at least one of Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), speaker diarization, sentiment analysis on media streams, and web analytics for product focus.

Abstract: A method, computer program product, and computing system for receiving a notification that a patient has arrived to a telehealth session before the telehealth session begins. The notification is received via a computing device. In response to receiving the notification that the patient has arrived to the telehealth session before the telehealth session begins, information associated with the patient is automatically pulled by a virtual assistant. The patient is prompted by the virtual assistant to complete a task before the telehealth session begins. A question is received from the patient before the telehealth session begins. Patient data may be obtained from one or more sources. The obtained patient data is processed to determine if the patient data is indicative of a possible medical condition and the medical condition is provided to a medical professional. An answer to the question is provided. The answer is personalized to the patient.

Abstract: The present disclosure is directed to a tool for operating a nozzle holder. The nozzle holder is configured to couple a spray nozzle to a spray device, and includes an outer ring movable between a holding position and a release position. The nozzle holder is configured to securely hold the spray nozzle when the outer ring is in the holding position, and release the spray nozzle when the outer ring is in the release position. The tool includes an elongated body including a first end that defines an annular rim and a pocket that communicates with the annular rim. The annular rim is configured to selectively engage the outer ring to move the outer ring from the holding position to the release position. The elongated body also includes a second end that defines a recess configured to selectively receive and hold a portion of the spray nozzle.

Abstract: A blower including a body having a length, L, as measured between front and rear ends of the blower in a direction of airflow through the blower; and a fan including a plurality of blades configured to generate airflow through the blower, wherein the blades are spaced apart from the rear end of the blower by at least 0.4 L. In an embodiment, the fan is rotatably biased by a motor spaced apart from the rear end of the blower by at least 0.5 L. In another embodiment, at least 75% of the fan is disposed within an airflow outlet tube of the blower. In yet another embodiment, the blower further comprises a handle, and wherein the fan is disposed downstream of the handle, and wherein the fan is spaced apart from the handle by at least 0.08 L, as measured in the direction of airflow.

Abstract: A user service center facilitates communication between a user and an agent at the user service center. At peak use times, the user service center is connected to a surplus of users with respect to its number of agents, and the user service center has the users wait to communicate with an agent. In one embodiment, the system and method described herein give the user the option to reconnect with the user service center at a later, off-peak, time. In exchange, the user is granted an identifier indicating priority access to an agent at the off-peak time. In this way, the user does not have to wait to communicate with an agent during the subsequent communication during the off-peak time.

Abstract: A user service center facilitates communication between a user and an agent at the user service center. At peak use times, the user service center is connected to a surplus of users with respect to its number of agents, and the user service center has the users wait to communicate with an agent. In one embodiment, the system and method described herein give the user the option to reconnect with the user service center at a later, off-peak, time. In exchange, the user is granted an identifier indicating priority access to an agent at the off-peak time. In this way, the user does not have to wait to communicate with an agent during the subsequent communication during the off-peak time.