Patents by Inventor Edward Charles Southey

Edward Charles Southey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • MACHINE ASSISTED TROUBLESHOOTING OF A CUSTOMER SUPPORT ISSUE
    Publication number: 20200090061
    Abstract: A knowledge interface is provided that interacts with a user to identify a solution to a customer problem or issue with respect to a particular product or service. The knowledge interface includes data processing functionality configured to dynamically generate a number of components that are presented in at least one display window for display to the user. The components include first data identifying a set of predetermined symptoms linked to the problem or issue and related interface elements for classification of the set of predetermined symptoms, second data identifying a set of predetermined root causes linked to the set of predetermined symptoms and related interface elements for classification of the set of predetermined root causes, and third data identifying a set of solutions linked to the set of predetermined root causes. The third data identifies a best solution based upon the predetermined root causes and their associated class designations.
    Type: Application
    Filed: November 21, 2019
    Publication date: March 19, 2020
    Applicant: Conduent Business Services, LLC
    Inventors: Edward Charles Southey, Timothy John Forsyth, Mark Piper, David John Butt, Paul Martin Wallingford, Daniel James Griffin, Jeremy J. McKinley, Benjamin James Hooper, Michael Carl Thelin, Nicholas Mark Gyles, Timothy T. Joyce
  • Machine Assisted Troubleshooting of a Customer Support Issue
    Publication number: 20140279718
    Abstract: A knowledge interface is provided that interacts with a user to identify a solution to a customer problem or issue with respect to a particular product or service. The knowledge interface includes data processing functionality configured to dynamically generate a number of components that are presented in at least one display window for display to the user. The components include first data identifying a set of predetermined symptoms linked to the problem or issue and related interface elements for classification of the set of predetermined symptoms, second data identifying a set of predetermined root causes linked to the set of predetermined symptoms and related interface elements for classification of the set of predetermined root causes, and third data identifying a set of solutions linked to the set of predetermined root causes. The third data identifies a best solution based upon the predetermined root causes and their associated class designations.
    Type: Application
    Filed: March 12, 2013
    Publication date: September 18, 2014
    Applicant: XEROX BUSINESS SERVICES, LLC
    Inventors: Edward Charles Southey, Timothy John Forsyth, Mark Piper, David John Butt, Paul Martin Wallingford, Daniel James Griffin, Jeremy J. McKinley, Benjamin James Hooper, Michael Carl Thelin, Nicholas Mark Gyles, Timothy T. Joyce