Abstract: Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, a method of workforce scheduling to handle an expected workload comprises, in an instruction execution system, receiving a first workforce schedule describing existing assignments of a plurality of workers to a plurality of shifts, each of the shifts being associated with a time range and a day; in response to a variance in the expected workload, selecting a modification to the first workforce schedule required to handle the variance in the expected workload during the day; and producing a second workforce schedule that modifies the length of at least one of the plurality of shifts to accommodate the modification to the first workforce schedule.

Abstract: Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, the method comprises: receiving a workforce schedule including assignments of workers to shifts; receiving a template describing alterations to shifts; and applying schedulable objects to the workforce schedule in accordance with a workload forecast and schedule constraints. In one embodiment, the system comprises: a user interface and a scheduler. The user interface allows creation of shift alteration templates and associating templates with workers. The scheduler uses the shift alteration templates to modify an existing schedule of assignments of workers to shifts.

Abstract: A system for positioning a tarpaulin on a flatbed is provided. According to one embodiment, the system comprises a lifting device and a tarpaulin positioning apparatus structured to be attached to the lifting device. The lifting device is structured to lift at least a portion of the tarpaulin positioning apparatus above the flatbed and to move the portion of the tarpaulin positioning apparatus over the length of the flatbed from one end to the other. The tarpaulin positioning apparatus is further structured to deploy the tarpaulin on the flatbed as the portion of the tarpaulin positioning apparatus is moved over the length of the flatbed from one end to the other by the lifting device.

Abstract: A method for evaluating a product development process comprises defining one or more specifications associated with a product development process, wherein the product development process includes a plurality of subtasks. One or more assessment benchmarks for determining the status of each subtask are formulated and development evaluation forms associated with each subtask are generated. The development evaluation forms include an interactive interface that provides the assessment benchmarks to a product development team member associated with a respective subtask. Responses associated with the development evaluation forms are automatically detected and a status of the development process is updated based on the detected responses.

Abstract: Systems and methods of scheduling a customer center workforce are disclosed. One exemplary method comprises ordering a set of slots in the scheduling period to be bound to worker shifts. The method further comprises binding a first portion of the worker shifts within a domain to the ordered set of slots to produce a first schedule. The first schedule has a first evaluation factor. The method further comprises comparing the first evaluation factor to a second evaluation factor. The method further comprises outputting a selected schedule based on the comparison.

Abstract: A system for positioning a tarpaulin on a flatbed is provided. According to one embodiment, the system comprises a lifting device and a tarpaulin positioning apparatus structured to be attached to the lifting device. The lifting device is structured to lift at least a portion of the tarpaulin positioning apparatus above the flatbed and to move the portion of the tarpaulin positioning apparatus over the length of the flatbed from one end to the other. The tarpaulin positioning apparatus is further structured to deploy the tarpaulin on the flatbed as the portion of the tarpaulin positioning apparatus is moved over the length of the flatbed from one end to the other by the lifting device.

Abstract: A system for positioning a tarpaulin on a flatbed is provided. According to one embodiment, the system comprises a lifting device and a tarpaulin positioning apparatus structured to be attached to the lifting device. The lifting device is structured to lift at least a portion of the tarpaulin positioning apparatus above the flatbed and to move the portion of the tarpaulin positioning apparatus over the length of the flatbed from one end to the other. The tarpaulin positioning apparatus is further structured to deploy the tarpaulin on the flatbed as the portion of the tarpaulin positioning apparatus is moved over the length of the flatbed from one end to the other by the lifting device.

Abstract: A system for positioning a tarpaulin on a flatbed is provided. According to one embodiment, the system comprises a lifting device and a tarpaulin positioning apparatus structured to be attached to the lifting device. The lifting device is structured to lift at least a portion of the tarpaulin positioning apparatus above the flatbed and to move the portion of the tarpaulin positioning apparatus over the length of the flatbed from one end to the other. The tarpaulin positioning apparatus is further structured to deploy the tarpaulin on the flatbed as the portion of the tarpaulin positioning apparatus is moved over the length of the flatbed from one end to the other by the lifting device.

Abstract: Systems and methods for long-range simulation are provided. A representative method includes: defining at least one resource description, wherein a resource description comprises a group of resources that have similar characteristics, and wherein defining comprises specifying the characteristics, including at least one capability and at least one performance measure; defining at least one work load; and specifying at least one criteria to be satisfied by a long-range staffing plan; and calculating an effect of applying the at least one resource description to the at least one work load using discrete event based simulation, wherein the calculated effect includes at least one performance measure for the at least one work load.

Abstract: A system for positioning a tarpaulin on a flatbed is provided. According to one embodiment, the system comprises a lifting device and a tarpaulin positioning apparatus structured to be attached to the lifting device. The lifting device is structured to lift at least a portion of the tarpaulin positioning apparatus above the flatbed and to move the portion of the tarpaulin positioning apparatus over the length of the flatbed from one end to the other. The tarpaulin positioning apparatus is further structured to deploy the tarpaulin on the flatbed as the portion of the tarpaulin positioning apparatus is moved over the length of the flatbed from one end to the other by the lifting device.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: The condition of batteries 4 used to power one or more mobile radio units 3 of a mobile radio telecommunications fleet is automatically monitored. The mobile radio units 3 provide information regarding the condition of the battery 4 powering the respective unit 3, together with an identifier identifying the associated battery, to a data store 7. The data store 7 stores the information. This is done automatically, without the need for user input.

Abstract: An oil pan and windage tray reduce friction loss by separating the oil collection volume of the pan from rotating engine components. A skimmer integral with the tray skims oil from rotating parts and channels oil thrown from the rotating parts into a side pouch of the pan for delivery to the pan collection volume. The skimmer and tray mount to the engine separately from the pan. An alternate embodiment of a dry sump pan has a removable partition between a side pouch and the rotating parts and a skimmer separate from the pan. Separating the skimmer from the pan permits easy adjustment of the space between the skimmer and the rotating parts of the engine without obstruction from the pan.