Abstract: An abrasion resistant hand-tearable adhesive tape comprising a non-symmetrical weave fabric to which at least one adhesive has been applied. In exemplary embodiments, at least one sealant is applied to the fabric prior to application of the adhesive. The tape may be manufactured in rolls that can be unwound by hand and tape torn by hand.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: A cutting squeezer tool is provided for a condiment foil pouch which consists of an elongated flat handle so that a person using the tool can grip the handle and a mechanism on the end of the handle for cutting the edge of the condiment foil pouch and for squeezing the contents out of the condiment foil pouch.

Abstract: A hydraulic controller for the motion of a prosthetic joint has a piston--cylinder unit whose working chambers on opposite sides of the piston are connected to each other by a connecting passage and to a compensating chamber which stores a volume of hydraulic fluid to compensate for the difference in the volumes of the cylinder chambers resulting from the fact that the piston rod passes through one of them. Regardless of the direction of movement of the piston in the cylinder, utilizing checkvalves and adjustable throttle elements, the flow is controlled between the chambers so that separate throttle elements can effectively control the opposite movements while check valves permit filling of chambers.

Abstract: A security latch assembly for a door and window in which the door security latch assembly configuration will prevent the door from an unauthorized opening when the assembly is in a secured locked position. The window security latch assembly configuration will prevent the upper and lower sashes of a window from an unauthorized opening when the assembly is in a second locked position.

Abstract: A safety door latch is provided for a door hinged to a door frame in a building having a first and second floor. The door latch is spring biased closed to keep the door in a secured locked position and can be manually released to unlock the door from the first and second floors.