Abstract: Call center and office telephony assets, including telephones, headsets, on-line indicators (OLI), and handset lifters, are managed and controlled over a network by a remote computer system. Each asset has associated therewith one or more network addresses, in some cases the network addresses mapped from an electronic identifier stored within the particular asset or determined by a proxy. In one embodiment, an asset's network address is mapped from the asset's unique media access control (MAC) address. The computer system communicates with the assets over the network to manage and control the assets.

Abstract: A method for real time digital instant messaging includes monitoring a condition of a wireless headset, estimating a potential for the user to receive and immediately respond to a real time digital message, such as an instant communications or a VoIP message, and then selectively directing a real time digital message, when received, to the user via the headset when the estimated potential indicates that the user is reasonably likely to immediately respond to the real time digital message. A sensor in the headset may be used to determine if a recent action of the user was don the headset by putting it on, doff the headset by taking it off, dock the headset by placing it in a charging station, move while wearing the headset, leave the headset on a desktop or other surface or carry the headset.

Abstract: The present invention provides a solution to the needs described above through a method and apparatus for reducing echo and noise. The apparatus includes a microphone array for receiving and audio signal, the audio signal including a voice signal component and a noise signal component. The apparatus further includes a voice processing path having an input coupled to the microphone array and a noise processing path having an input coupled to the microphone array. The voice processing path is adapted to detect voice signals and the noise processing path is adapted to detect noise signals. A first echo controller is coupled to the voice processing path and a second echo controller is coupled to the noise processing path. A noise reducer is coupled to the output of the first echo controller and second echo controller.

Abstract: An apparatus and method are provided for determining the donned or doffed state of a headset. In one example, a headset includes a processor, an acoustic transducer, and a detector operably coupled to the processor, the detector providing an output charge pattern corresponding to a state selected from the group consisting of the headset being donned and doffed. Advantageously, the present disclosure provides for reliably determining a donned or doffed state of a headset for efficiently routing calls, text messages, and/or otherwise being used for notifications and requests in a system.

Abstract: Systems and methods for a wireless VoIP headset. A wireless VoIP headset including a speaker, microphone, controller for processing a digital audio signal to generate IP packets, and an IEEE 802.11 transceiver. The wireless VoIP headset includes a computer readable memory storing instructions that when executed by the controller cause the wireless VoIP headset to perform a method for originating a call. The method includes receiving a spoken name or number from a user at the microphone, interpreting the spoken name or number using embedded or server based voice recognition, comparing the spoken name or number to a directory stored in the computer readable memory, and generating a call origination request message. The directory may also be stored on an adjunct computing device.

Abstract: Call center and office telephony assets, including telephones, headsets, on-line indicators (OLI), and handset lifters, are managed and controlled over a network by a remote computer system. Each asset has associated therewith one or more network addresses, in some cases the network addresses mapped from an electronic identifier stored within the particular asset or determined by a proxy. In one embodiment, an asset's network address is mapped from the asset's unique media access control (MAC) address. The computer system communicates with the assets over the network to manage and control the assets.

Abstract: A level detecting waveform digitizer for repetitively sampling an analog waveform and converting analog samples into representative digital data is provided with a predictive time base circuit for accurately controlling sample timing with respect to a triggering event in the input waveform and a comparator for indicating when the magnitude of the waveform as indicated by the digital data exceeds a predetermined level. The digitizer also includes a counter for counting samples taken and a second comparator for indicating when the sample count reaches a predetermined limit.