Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing service and support solutions to a user device. A system is described that provides user centric solution system by connecting a user device to multiple solution channels. This includes receiving symptom information from the user device and combining that information along with diagnostic information from the product to identify the problem. The system can also provide solution options to the user based on the availability of each support channel and the products' or services entitlements and support policies.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing service and support solutions to a user device. A system is described that provides user centric solution system by connecting a user device to multiple solution channels. This includes receiving symptom information from the user device and combining that information along with diagnostic information from the product to identify the problem. The system can also provide solution options to the user based on the availability of each support channel and the products' or services entitlements and support policies.

Abstract: Digital cameras are calibrated so that detailed highlights and shadows in scenes being photographed are reproduced in digital images of those scenes by calibrating holographic data obtained from target images at those scenes. In one embodiment the target image is obtained from an actual target having black and white, and optionally gray, target areas; and in another embodiment, the target image is obtained from the scene being photographed. In both embodiments, histographic data is manipulated so that shadow and highlight data spikes are automatically placed in boundary areas by automatically adjusting lens aperture and/or shutter speed prior to taking the desired photograph of the scene. The resulting photograph is adjusted for highlight and shadow details.