Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation. A specific technical delivery framework is developed for each customer.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation.

Abstract: The present invention provides a method, apparatus, and computer program product for implementing a business systems management solution for end-to-end event management. The present invention realizes a number of business systems management functionalities, including defining event databases and means for event monitoring and correlating a customer's business functions by using an enterprise view focused on a system of applications, operating systems, connections, and physical components. Together these components make up a business system as defined by the customer. As such, a business system can cross technology platforms, physical space, and comprise multiple applications, or a business system could be limited to a single platform, location, and application.

Abstract: The present invention provides a method, apparatus, and computer program product for implementing a business systems management solution for end-to-end event management. The present invention realizes a number of business systems management functionalities, including defining event databases and means for event monitoring and correlating a customer's business functions by using an enterprise view focused on a system of applications, operating systems, connections, and physical components. Together these components make up a business system as defined by the customer. As such, a business system can cross technology platforms, physical space, and comprise multiple applications, or a business system could be limited to a single platform, location, and application.

Abstract: A method for integrating the IT components which support a business process into a single end-to-end management platform is provided. The method comprises decomposing a business process into a set of enabling applications and then documenting the technology elements and support organizations which are necessary to execute those enabling applications. The required monitors for the business process enabling technology can be deployed which will allow the mapping of technology problems to business problem and the development of correlation rules. This information is then used to develop an end-to-end business process event management (or other system management disciplines such as performance management) platform, which can be integrated into any preexisting event management process. In one embodiment of the present invention, the event management platform can be constructed between several business entities.

Abstract: A system and a method for performing over the air programming (“OTAP”) to update computer code in a remote computer. The method includes transmitting computer code over the air to the remote device and writing the computer code to at least one memory device located in the remote device. In one embodiment, the remote device is a cellular phone and the computer code is transmitted over a cellular phone network.

Abstract: The present invention provides a method, apparatus, and computer program product for implementing a business systems management solution for end-to-end event management. The present invention realizes a number of business systems management functionalities, including defining event databases and means for event monitoring and correlating a customer's business functions by using an enterprise view focused on a system of applications, operating systems, connections, and physical components. Together these components make up a business system as defined by the customer. As such, a business system can cross technology platforms, physical space, and comprise multiple applications, or a business system could be limited to a single platform, location, and application.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation.

Abstract: An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation. A specific technical delivery framework is developed for each customer.

Abstract: A method for integrating the IT components which support a business process into a single end-to-end management platform is provided. The method comprises decomposing a business process into a set of enabling applications and then documenting the technology elements and support organizations which are necessary to execute those enabling applications. The required monitors for the business process enabling technology can be deployed which will allow the mapping of technology problems to business problem and the development of correlation rules. This information is then used to develop an end-to-end business process event management (or other system management disciplines such as performance management) platform, which can be integrated into any preexisting event management process. In one embodiment of the present invention, the event management platform can be constructed between several business entities.

Abstract: A polyurethane-modified bitumen coating composition of selected surface tack and fluidity. The composition includes: bitumen; a minor modifying amount of a polyurethane prepared by the reaction of a polyisocyanate and a hydroxyl terminated polybutadiene; a tackifier; and a filler material.

Abstract: A water absorptive material comprising a fibrous substrate impregnated with a water absorptive, water insoluble polymer, wherein the polymer is intertwined and interlocked with fibers of the fibrous substrate, and the use of such water absorptive material to form a water control zone to prevent water egress from the water control zone into adjacent ground or water ingress into the water control zone from adjacent ground.

Abstract: A modified bitumen sheet material and method for a protective moisture barrier, particularly for masonry surfaces. The sheet material has a bitumen layer modified by the addition of a minor amount of a long-chain polybutadiene-isocyanate urethane polymer and optionally, a modifying amount of a hydrocarbon oil to provide a stable, non-flow and selected tackified surface properties to the bitumen layer. The sheet material includes a releasable casting paper film on one surface of the bitumen layer, to be removed prior to use, and a cross-linked polyethylene film bonded to the other outer surface of the bitumen layer as a handling or moisture barrier sheet. The sheet material is prepared by casting the hot, melted bitumen as a layer onto a casting paper sheet and applying the outer film to the exposed bitumen surface to bond to the top surface.

Abstract: Mechanical fasteners having parallel barbs extending vertically from a horizontal planar member to secure layers of a floor covering. When interposed between floor covering layers the barbs penetrate and anchor into a floor covering material. When a consumer desires to separate the layers, and to replace or recycle one or all the layers of the floor covering, he can do so readily by pulling the layers apart, and then securing new layers together with the mechanical fastener.

Abstract: Mechanical fasteners having parallel barbs extending vertically from a horizontal planar member to secure layers of a floor covering. When interposed between floor covering layers the barbs penetrate and anchor into a floor covering material. When a consumer desires to separate the layers, and to replace or recycle one or all the layers of the floor covering, he can do so readily by pulling the layers apart, and then securing new layers together with the mechanical fastener.

Abstract: A modified bitumen sheet material and method for a protective moisture barrier, particularly for masonry surfaces. The sheet material has a bitumen layer modified by the addition of a minor amount of a long-chain polybutadiene-isocyanate urethane polymer and optionally, a modifying amount of a hydrocarbon oil to provide a stable, non-flow and selected tackified surface properties to the bitumen layer. The sheet material includes a releasable casting paper film on one surface of the bitumen layer, to be removed prior to use, and a cross-linked polyethylene film bonded to the other outer surface of the bitumen layer as a handling or moisture barrier sheet. The sheet material is prepared by casting the hot, melted bitumen as a layer onto a casting paper sheet and applying the outer film to the exposed bitumen surface to bond to the top surface.

Abstract: A method to remove stubborn stains that includes application of an ammonium salt in combination with a peroxide. In the preferred embodiment, the stain removing solution contains ammonium bicarbonate and peroxide. A major advantage of the method is that the solution is strong enough to remove coffee and tea stains yet sufficiently mild that it does not damage the carpet or pose a significant health hazard to the person treating the stain.