Abstract: A system, apparatus, method, and computer program product that automate the deployment of reference implementation architectures for pre-integrated multi-product or sub-product capability cloud IT service delivery solutions. The apparatus comprises a sizing tool and a deployment automation tool. The sizing tool determines the attributes of the resources that are required to provide the service delivery solution, and determines the quantity those resources that are required to provide a particular service level based on those attributes. And the deployment automation tool generates software bundles or virtual appliances that operate together to provide the service delivery solution when they are installed on the resources. The service delivery solution comprises a base console that is configured to invoke processes on a plurality of interchangeable containers, wherein each of the plurality containers provides different functionality for delivering different services or service offerings.

Abstract: A computer implemented method and system for providing customer information to a support technician that includes, with a computer, analyzing electronic records related to a particular customer to determine a customer interaction style, and, with a computer, displaying a set of guidelines based on the particular customer's interaction style to a technician in a support interaction with the particular customer. The customer interaction style includes a customer focus dimension, the customer focus dimension indicating a degree to which the particular customer seeks an explanation with a provided solution; a customer work style dimension, the customer work style dimension indicating a rating of the particular customer along a range from self-sufficient to support reliant, and, a customer expression dimension, the customer expression dimension indicating an amount in which the particular customer engages in discussion unrelated to the provided solution.

Abstract: A user device transmits a location update message, indicating a location of the user device, to a network server. Responsive to the location update message, the user device receives from the network server a list of radio frequency beacons transmitted by resource devices and associated service identifiers for services available from the resource devices. A radio frequency beacon received from a resource device is identified as being in the list. A message is sent to the resource device requesting access to a service identified by a service identifier in the list associated with the radio frequency beacon and providing credentials for a user of the user device in the message.

Abstract: A method for integrating cloud computing systems includes establishing a connection between a cloud computing system architecture and cloud computing systems. Each of the cloud computing systems includes computing resources. The method further includes integrating the computing resources with an external integration architecture by establishing a second connection between the cloud computing system architecture and the external integration architecture. The external integration architecture includes IT Infrastructure Library (ITIL) software components. The cloud computing system architecture includes management components that provide integration points to connect the ITIL software components with the computing resources.

Abstract: A method for managing cloud computing systems includes establishing a connection between a cloud computing interface and cloud computing systems. Each of the cloud computing systems includes computing resources accessible by a proprietary interface. The cloud computing interface includes object methods that abstract the proprietary interface of each of the cloud computing systems. The method further includes receiving a request to perform an operation on one or more of the cloud computing systems. The method further includes provisioning at least one object method to implement the request.

Abstract: A method for integrating cloud computing systems includes establishing a connection between a cloud computing system architecture and cloud computing systems. Each of the cloud computing systems includes computing resources. The method further includes integrating the computing resources with an external integration architecture by establishing a second connection between the cloud computing system architecture and the external integration architecture. The external integration architecture includes IT Information Library (ITIL) software components. The cloud computing system architecture includes management components that provide integration points to connect the ITIL software components with the computing resources.