Abstract: A method, a system, and computer readable medium comprising instructions for intelligent network-based voice and data recording are provided. A recording of a call from a caller to an agent is initiated. The recording of the call is stored in a voice server. Analysis on voice and data of the recording is performed. A supervisor of the agent is notified of a result of the analysis.

Abstract: An automatic location update system receives location information regarding an identified communications device and stores an identification of the communications device, advantageously its telephone number, and the location information, advantageously X/Y coordinates. Weighting factors associated with the coordinates are also stored. The coordinates and weighting factors thus stored are compared and the coordinates that appear to be the most accurate are selected. The selected coordinates are delivered to a positioning server used to route special number calls.

Abstract: An automatic location update system receives location information regarding an identified communications device and stores an identification of the communications device, advantageously its telephone number, and the location information, advantageously X/Y coordinates. Weighting factors associated with the coordinates are also stored. The coordinates and weighting factors thus stored are compared and the coordinates that appear to be the most accurate are selected. The selected coordinates are delivered to a positioning server used to route special number calls.

Abstract: A system and method that provides a map image as part of, or along with, ALI information by dispatching a map query to a central map server after receipt of the ALI information, which includes an address, geo-coordinates or both. A map image corresponding to the requested location is returned. The ALI database may request the map image after retrieving or determining the location of the caller. Data to generate map images is stored in a central server or group of servers. In this manner, the data only has to be updated once for all users to have the updates. Further, the map server may be connected to wireline telephone facilities, wireless telephone facilities, or both, in a manner that is complimentary to the topography of the telephone network.

Abstract: A system is for providing communication between a caller and a special number call answering facility including call answering positions. Calls are in a first call format including caller identification information or a second call format without identification information. The system includes: (a) A first switch coupled with a special number switch in a network. The first switch receives a first call in the first format, converts the first call to an interim call maintaining the identification information in the second call format and presents the interim call at an output. (B) A second switch coupled with the call answering facility, coupled with the first switch and coupled with an administrative number switch in the network. The second switch receives the second call in the second format and the interim call and distributes the calls among the call answering positions.