Abstract: Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may further include identifying a portion of the plurality of aggregated actions that are applicable to an SLT database table entry corresponding to an ITSM record of the plurality of ITSM records. Service level target tracking may also include compressing, in a single operation, the portion of the plurality of aggregated actions.

Abstract: Techniques to create and use cluster models to predict build failures are provided. In one aspect, clusters in a set of builds may be identified. The identified clusters may be used to create a model. The model may be used to predict causes of build failures. In another aspect, a failed build may be identified. A clustering model may be retrieved. A cause of problems with the failed build may be predicted using the clustering model.

Abstract: Techniques to create and use cluster models to predict build failures are provided. In one aspect, clusters in a set of builds may be identified. The identified clusters may be used to create a model. The model may be used to predict causes of build failures. In another aspect, a failed build may be identified. A clustering model may be retrieved. A cause of problems with the failed build may be predicted using the clustering model.

Abstract: A method for performing a live topological query includes, with a querying application, using a query graph to create a live topological query result from a database storing a full structure graph while not storing an entirety of the query result in a cache memory. The method further includes, in response to detecting a change within full structure graph, performing a calculation to determine whether the change is relevant to the query result, and notifying the querying application of a relevant change to the query result without relying on a fully cached copy of the query result.

Abstract: In one implementation, a service management system can include a candidate engine to identify a plurality of elements of an ITSM process, a parameter engine to identify a plurality of parameters associated with the plurality of elements, a score engine to identify a score of a first element of the plurality of elements, and a suggestion engine to cause an improvement message to be generated based on the score and the plurality of elements.

Abstract: Updating service level targets may include aggregating a plurality of actions performed over each of a plurality of information technology service management (ITSM) records in a single service level target (SLT) database table since a prior update. Examples may include applying the aggregated plurality of actions to the SLT database table in a bulk operation. Examples may further include updating, at a predetermined elapsed time, each of the plurality of ITSM records in the SLT database table.

Abstract: Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may further include identifying a portion of the plurality of aggregated actions that are applicable to an SLT database table entry corresponding to an ITSM record of the plurality of ITSM records. Service level target tracking may also include compressing, in a single operation, the portion of the plurality of aggregated actions.

Abstract: Disclosed herein are a system, computer-readable medium, and method for querying configuration management databases. A topological query from an interpretation of an ambiguous query is executed in a configuration management database.

Abstract: A method for performing a live topological query includes, with a querying application, using a query graph to create a live topological query result from a database storing a full structure graph while not storing an entirety of the query result in a cache memory. The method further includes, in response to detecting a change within full structure graph, performing a calculation to determine whether the change is relevant to the query result, and notifying the querying application of a relevant change to the query result without relying on a fully cached copy of the query result.