Patents by Inventor Elanjelian V

Elanjelian V has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Providing machine learning assistance for technical support
    Patent number: 10652109
    Abstract: In some examples, after a client system encounters a problem, a technical support specialist may connect to the client system via a console. The console may display a graphical representation of a client system that includes a plurality of components. The console may execute a machine learning module to determine one or more potential solutions to the particular problem. Each solution of the one or more solutions may correspond to a previously resolved problem that is similar to the particular problem and may have an associated confidence level determined based on: a similarity of the particular problem to the previously resolved problem, a similarity of the plurality of components to a second plurality of components included in a second client system associated with the previously resolved problem, a similarity of a network topology of the client system to a second network topology of the second client system.
    Type: Grant
    Filed: October 29, 2018
    Date of Patent: May 12, 2020
    Assignee: Dell Products L. P.
    Inventors: Parminder Singh Sethi, Mohith Shanthigodu, Durai Singh, Vivekananda Hegde, Smita Kapil, Elanjelian V
  • PROVIDING MACHINE LEARNING ASSISTANCE FOR TECHNICAL SUPPORT
    Publication number: 20200136928
    Abstract: In some examples, after a client system encounters a problem, a technical support specialist may connect to the client system via a console. The console may display a graphical representation of a client system that includes a plurality of components. The console may execute a machine learning module to determine one or more potential solutions to the particular problem. Each solution of the one or more solutions may correspond to a previously resolved problem that is similar to the particular problem and may have an associated confidence level determined based on: a similarity of the particular problem to the previously resolved problem, a similarity of the plurality of components to a second plurality of components included in a second client system associated with the previously resolved problem, a similarity of a network topology of the client system to a second network topology of the second client system.
    Type: Application
    Filed: October 29, 2018
    Publication date: April 30, 2020
    Inventors: Parminder Singh Sethi, Mohith Shanthigodu, Durai Singh, Vivekananda Hegde, Smita Kapil, Elanjelian V