Patents by Inventor Elinor R. Williams

Elinor R. Williams has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call director system and method
    Patent number: 6785741
    Abstract: A call director (CD) system and method is disclosed which enables a Virtual Automatic Call Director (ACD) environment with integrated voice response unit (VRU) and Virtual Automatic Call Distributor (VACD) to have a programmable interface with a common script logic so that the complete call flow can be executed in a single process. The disclosed system incorporates a network interface (111), one or more VPU IP telephony servers (112), a MCU configuration/supervision unit (113), Virtual Automatic Call Distributor (VACD) subsystem (114), customer information files (115), and incoming call router (ICR) (104).
    Type: Grant
    Filed: May 9, 2000
    Date of Patent: August 31, 2004
    Assignee: International Business Machines Corporation
    Inventors: Baiju D. Mandalia, Edward J. Dahmus, Pnina P. Vortman, Ran R. Cohen, Uzi U. Shavdron, Ann-Marie W. Hoher, Vicki L. Colson, Paul G. Ringhof, Elinor R. Williams