Abstract: In some implementations, an intake system may receive, from a user device, a request to report a potential incident related to a transaction associated with a user account. The intake system may select an intake workflow to resolve the potential incident based on historical data associated with the user account and information associated with a user interface entry point used to report the potential incident. The intake system may present, to the user device, an initial screen, associated with the intake workflow, that includes one or more questions to request one or more user inputs that indicate one or more parameters related to the potential incident. The intake system may present, to the user device, a next screen associated with the intake workflow based on the historical data associated with the user account and the one or more user inputs that indicate the parameter(s) related to the potential incident.