Patents by Inventor Elizabeth Juel Hamer

Elizabeth Juel Hamer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system and apparatus for enterprise customer contact management
    Publication number: 20030055757
    Abstract: The present invention discloses a scalable system for enterprise wide client interaction management across a plurality of business units. One aspect of the invention includes an enterprise wide database containing shared client interaction information and client interaction information specific to at least one of the business units, a contact center application capable of accessing the database and causing client interaction information to be displayed, and a support application capable of accessing the database, creating default and configuration for each business unit, and create information restrictions for each business unit. Another aspect of the invention includes restricting the ability to access a first customer information field based on a second customer information field.
    Type: Application
    Filed: July 30, 2001
    Publication date: March 20, 2003
    Inventors: Kimberly Ann Pfiffner, Kelm Brueschke, Stacey Allen Frett, Elizabeth Juel Hamer, Andrew Thomas Kreider, Douglas John Rants, Matthew Weinecke, Shelley Lynne Winchel, Kurt David Zimmermann