Abstract: A system (apparatus), computer implemented method, and program product for analyzing a problem in a distributed processing business system used to provide a service comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; developing an action plan; developing an execution plan; deploying a solution in accordance with the execution plan; monitoring the deployed solution; and recording lessons learned. Alternatively, the system (apparatus), computer implemented method, and program product may be applied to evaluate the capacity of a distributed processing business system to provide a prospective service.

Abstract: A method for analyzing a problem in a distributed processing business system used to provide a service is disclosed. The method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; developing an action plan; developing an execution plan; deploying a solution in accordance with the execution plan; monitoring the deployed solution; and recording lessons learned. Alternatively, the method may be applied to evaluate the capacity of a distributed processing business system to provide a prospective service. In this alternative embodiment, the method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; preparing a rating table; populating the rating table with results from the audit; calculating a service rating based upon the results entered in the rating table; and presenting the service rating to management.

Abstract: An on-demand security service ensures isolation of the service provider's customers where the customers share resources at the system, subsystem, and storage level. The security service is provided in a pre-production phase and in a post production phase. The pre-production phase takes place prior to boarding the customer. In the pre-production phase the resources to be protected are defined in a security guide, and using the security guide, physical segregation at the facility, network, and technical and delivery support levels is planned and then implemented. In the post production phase, on going activities are proactive and reactive. Proactive activities include maintaining physical segregation by reviewing and updating the security guide, and testing physical segregation by performing security audits and penetration tests. Observations and finding of the audits and penetration tests are resolved.

Abstract: System, method and program product for providing data to a program for processing. An electronic spreadsheet is formed. One or more cells in the spreadsheet are mapped to the program. Based on the mapping, one or more data entries in the one or more cells, respectively are automatically forwarded to the program for processing. The data entries can be forwarded in data objects. Alternately, a list of data objects available for export are published. The data objects include respective data entries from respective cells in an electronic spreadsheet. In response to the program requesting one or more of the data objects, the one or more data objects are forwarded to the program for processing.