Abstract: A method of monitoring and managing a storage device to detect a fault in a storage group, the storage device having a plurality of storage groups and a plurality of responsible users, and communicating causes of the fault and likely solutions to one or more responsible users, each having an assigned wireless mobile device. Upon a fault occurring, an appropriate responsible user is identifying for the storage group based upon the particular nature of the fault. Following authentication of the storage group, error codes and fault information are transmitted to the wireless mobile device and to a knowledge base which returns to the mobile device information as to possible causes for and solutions to correct the fault.