Abstract: Methods and systems for improving the efficiency of vehicle servicing at a vehicle service center are described. A customer identifies a vehicle on a smart device. A service history for the vehicle is retrieved and transmitted to the smart device. The customer, using the smart device, identifies a concern with the vehicle. Diagnostic solutions are determined for the vehicle using the customer identified concern. A service report is generated that includes the diagnostic solutions along with prices for each diagnostic solution presented. A repair order is generated by a system having manufacturer information about the vehicle being accessed.

Abstract: A method for facilitating and providing service to a customer at dealerships or repair centers. The method includes, providing a console at the service center; providing a database having vehicle history records; receiving at least one search criterion from a customer identifying his vehicle; retrieving the vehicle history records for vehicle identified as satisfying the at least one search criterion; identifying a service record in the database, the service record being indicative of ownership of the vehicle; receiving from the customer at least one concern related to a vehicle defect in performance or a service selected from available services; generating a service report based (i) on the correlation between the diagnostic information and a database of diagnostic solutions and (ii) the prices of the selected services; forwarding electronically the service report to a technician for review, and collecting the vehicle from the customer.