Abstract: Example solutions for voice biometrics for anonymous identification and personalization capture an audio signal containing voice signal from a speaker. A plurality of unlabeled voiceprints are stored that are each associated with an anonymous label. The speaker's voice signal is recognized as matching one of the unlabeled voiceprints, enabling identification of the associated anonymous label. Historical information associated with the identified anonymous label is used to generate an alert specific to the speaker. Example practical applications include leveraging a customer relations management (CRM) interaction record to provide a personalized experience to the speaker and providing a warning to a user that the speaker is on a watchlist. These and other practical applications are possible, even though the speaker's identity may be unknown, and the speaker has not enrolled in a voice biometric system. Solutions for generating the unlabeled voiceprints are also disclosed.

Abstract: According to some aspects, a system for detecting a designated wake-up word is provided, the system comprising a plurality of microphones to detect acoustic information from a physical space having a plurality of acoustic zones, at least one processor configured to receive a first acoustic signal representing the acoustic information received by the plurality of microphones, process the first acoustic signal to identify content of the first acoustic signal originating from each of the plurality of acoustic zones, provide a plurality of second acoustic signals, each of the plurality of second acoustic signals substantially corresponding to the content identified as originating from a respective one of the plurality of acoustic zones, and performing automatic speech recognition on each of the plurality of second acoustic signals to determine whether the designated wake-up word was spoken.

Abstract: According to some aspects, a system for detecting a designated wake-up word is provided, the system comprising a plurality of microphones to detect acoustic information from a physical space having a plurality of acoustic zones, at least one processor configured to receive a first acoustic signal representing the acoustic information received by the plurality of microphones, process the first acoustic signal to identify content of the first acoustic signal originating from each of the plurality of acoustic zones, provide a plurality of second acoustic signals, each of the plurality of second acoustic signals substantially corresponding to the content identified as originating from a respective one of the plurality of acoustic zones, and performing automatic speech recognition on each of the plurality of second acoustic signals to determine whether the designated wake-up word was spoken.

Abstract: Techniques for automatically identifying a speaker in a conversation as a known person based on processing of audio of the speaker's voice to extract characteristics of that voice and on an automated comparison of those characteristics to known characteristics of the known person's voice. A speaker segmentation process may be performed on audio of the conversation to produce, for each speaker in the conversation, a segment that includes the audio of that speaker. Audio of each of the segments may then be processed to extract characteristics of that speaker's voice. The characteristics derived from each segment (and thus for multiple speakers) may then be compared to characteristics of the known person's voice to determine whether the speaker for that segment is the known person. For each segment, a degree of match between the voice characteristics of the speaker and the voice characteristics of the known person may be calculated.

Abstract: Techniques for automatically identifying a speaker in a conversation as a known person based on processing of audio of the speaker's voice to extract characteristics of that voice and on an automated comparison of those characteristics to known characteristics of the known person's voice. A speaker segmentation process may be performed on audio of the conversation to produce, for each speaker in the conversation, a segment that includes the audio of that speaker. Audio of each of the segments may then be processed to extract characteristics of that speaker's voice. The characteristics derived from each segment (and thus for multiple speakers) may then be compared to characteristics of the known person's voice to determine whether the speaker for that segment is the known person. For each segment, a degree of match between the voice characteristics of the speaker and the voice characteristics of the known person may be calculated.