Abstract: A method, data processing system, and computer program product for managing bookmarks. An application program, executed by a processor unit, identifies an external bookmark associated with a function in response to receiving a user input requesting information about the function in an application program executed by a processor unit in a computer, wherein the external bookmark points to a webpage available from another computer. The application program displays the identified bookmark.

Abstract: Instructional information pertinent to a program application is automatically solicited and communicated from a user experienced within an application's function. Recorded interaction with the application by experienced users may be maintained within a database. A request for help may be matched to experienced users in the database based on their recorded usage. The matching process may also account for other factors, such as the physical location or preferred contact method of the experienced users. The experienced user may be selected for contact, and may have an opportunity to accept or decline the offer to help the requesting user. Communication information may be exchanged to facilitate the dispersal of the instructional information.