Abstract: Examples of medical concierge are provided. In an example, an claim may be received. The claim may include data relating to service provided, by a provider, to multiple patients. The claim may be parsed to determine the provider, the multiple patients and the service provided. Additional information may then be fetched. The additional information may include one of a number of claims filed in the past, status of each claim, number of appeals filed, status of the appeals, and complaints registered by the provider. Thereafter, the claim and the additional information may be analyzed and a category may be determined for the provider. The category may be determined based on a behaviour model that may be computed based on the claim and the additional information. The category may be indicative of an issue in behaviour of the provider.

Abstract: Examples of automated order troubleshooting are described. In an example embodiment, sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations are monitored. From the monitored sales-specific data, an operation behavioral pattern is identified, based on predefined rules. Subsequently, a behavior model capturing the operation behavioral pattern is constructed using a pre-existing behavior model library. Using the behavior model, a potential event relating to an order received to be fulfilled using the sales operation is predicted, the potential event being indicative of an issue affecting the order. Accordingly, the issue affecting the order is proactively remediated to automatically troubleshoot the order.

Abstract: Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.

Abstract: A system for determining a response to a query includes a receiver to receive a query along with a plurality of potential responses to the query. A detector detects a topic and a type of the query based on information extracted from text and structure. Further, a selector selects at least one of a plurality of techniques for processing the query and the plurality of potential responses, based on the topic and the type of the query. An obtainer obtains an answer by execution of each of the selected techniques for processing the query and the plurality of potential responses along with an associated confidence score. A determinator determines one of obtained answers as a correct response to the query, based on a comparison between confidence scores associated with the answers.

Abstract: Data from multiple sources may be gathered continuously to perform reconciliation operations. The data items in a first data set may be matched with those in the second data set using a data matching technique. Based on the matching, a confidence score indicative of an extent of match between the data items in the data sets may be generated. Based on the confidence score and predefined thresholds, it may be ascertained if the data items are reconciled. The non-reconciled items in at least one of the first data set and the second data set may be classified in a classification category, based on an artificial intelligence based technique, the classification category being indicative of an explanation of a non-reconciled data item being non-reconcilable. When the data item is not reconciled and classified, the data item is identified as an open item for further analysis.

Abstract: In an example, data, such as, a journal entry in a ledger, to be validated and associated supporting documents may be extracted. Further, an entity, indicative of a feature of the data may be extracted. Based on the extracted entity, one or more probable values for a field of the data may be determined. A probability score may be associated each of the probable values of the field. At least one of the probable values of the field may be compared with an actual value of the field of the data. Based on comparison, a notification indicative of a potential error in the data may generated. The data and historical data associated with the data may be processed, based on at least one of predefined rules and a machine learning technique, to detect an anomaly in the data, the anomaly being related to a contextual information associated with the data.

Abstract: A centralized data reconciliation system processes at least two data streams transmitting data related to one of a plurality of processes and executes a data reconciliation procedure. Unmatched data records identified during the data reconciliation procedure are further categorized into categorized records based on various reason categories and irreconcilable records which could not be categorized into the reason categories. The irreconcilable records are flagged for user input. The user input is recorded to further train the data reconciliation system. The at least two data streams are initially converted into self-describing data streams from which the entities and entity attributes are extracted using the data models received from the data streams. The data records from the first and second self-describing data streams are mapped. The matched pairs and unmatched pairs are selected from the mappings based on respective confidence scores that are estimated in accordance with the rules of data reconciliation.

Abstract: Methods, systems, and computer readable media for social grouping are provided to perform social grouping of a user's contacts based on the user's interactions with the contacts. A set of attributes associated with interactions between a user and a set of contacts may be determined by a first device. The set of attributes associated with the interactions may be related to the first device. The set of contacts may be organized into a set of groups based on the set of attributes.

Abstract: In an example, an ontology analyzer may generate an ontology, based on a claim adjudication request. The claim adjudication request may be processed, based on the ontology to provide an ontology based inference. A rule based analyzer may identify a predefined rule corresponding to the claim adjudication request and process the request, based on the predefined rule. A conflict resolver may resolve a conflict which may occur between the ontology based inference and the rule based inference. When a conflict is detected, a predefined criteria may be selected for resolving the conflict, the predefined criteria comprising rules to select one of the ontology based inference and the rule based inference to maximize a probability of accurately processing the claim adjudication request in case of a conflict.

Abstract: Examples of artificial intelligence-based reasoning explanation are described. In an example implementation, a knowledge model having a plurality of ontologies and a plurality of inferencing rules is generated. Once the knowledge model is generated, based on a real-world problem, a knowledge model from amongst various knowledge models is selected to be used for resolving a real-world problem. The data procured from the real-world problem is clustered and classified into an ontology of the determined knowledge model. Inferencing rules to be used for deconstructing the real-world problem are identified, and a machine reasoning is generated to provide a hypothesis for the problem and an explanation to accompany the hypothesis.

Abstract: A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.

Abstract: A system for orchestrating an operation is disclosed. The system includes an case orchestration engine to identify a discrepancy in the operation, and to generate a plurality of hypotheses for resolving the discrepancy. The case orchestration engine further collects evidence pertaining to the discrepancy in the operation, evaluates each of the plurality of hypotheses based on a dialogue-driven feedback received from a user, and selects one of the plurality of hypotheses for resolving the discrepancy based on the evidence and an expected outcome of the operation. The case orchestration engine provides reasons for the discrepancy along with remedial measures for resolving the discrepancy based on the selected hypothesis, and then generates a plan for performing the operation to achieve the expected outcome based on the remedial measures.

Abstract: Systems and methods for orchestrating a process are disclosed. In an implementation, a system is configured to extract process information associated with the process. Based on the process information, the system is configured to determine a current model of performing the process based on the process information. The system is further configured to retrieve regulatory information associated with the process, wherein the regulatory information is indicative of at least one of a predefined policy, a predefined rule, and a predefined regulation associated with the process. Further, the system is configured to update the current model based on at least one of the process information and the regulatory information for obtaining a predefined outcome of the process.

Abstract: A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.

Abstract: An electronic system includes: a control unit configured to: generate an encrypted information based on encrypting an information type, generate a mapping table including the encrypted information, the information type, or a combination thereof, generate a restored information based on mapping a decomposed information of the encrypted information, categorized according to a decomposition rule, to a corresponding instance of the information type in the mapping table, and a user interface, coupled to the control unit, configure to display the restored information on an activity dashboard for receiving a user entry to calibrate the decomposition rule.

Abstract: In one embodiment, a monitoring method is described. The method includes detecting a set of contextual information by a monitoring device, and retrieving from the monitoring device a particular compliance query that adapts to the detected contextual information from one or more compliance queries.

Abstract: In some embodiments, computer implemented methods, systems, and non-transitory computer readable media determine a first comparison value based on a first comparison between a first sensor signature associated with first set of sensor data of a first device in a first context and a second sensor signature associated with second set of sensor data of a second device. The first comparison is associated with a first authentication type. It is determined whether the first comparison value satisfies a first threshold. It is determined that a user should be authenticated on the second device based on satisfaction of the first threshold.

Abstract: A method and system for providing an answer to a subscription-based query service. The method includes acquiring context information and evidence information from one or more electronic devices based on a query. One or more belief values are assigned based on the evidence information and the context information. The belief values are aggregated for determining a score for competing hypotheses using a probabilistic model. Sufficiency of hypotheses is determined based on statistical significance for potential answer information to the query.

Abstract: In some embodiments, computer implemented methods, systems, and non-transitory computer readable media determine a first comparison value based on a first comparison between a first sensor signature associated with first set of sensor data of a first device in a first context and a second sensor signature associated with second set of sensor data of a second device. The first comparison is associated with a first authentication type. It is determined whether the first comparison value satisfies a first threshold. It is determined that a user should be authenticated on the second device based on satisfaction of the first threshold.

Abstract: An electronic system includes: a control unit configured to: generate an encrypted information based on encrypting an information type, generate a mapping table including the encrypted information, the information type, or a combination thereof, generate a restored information based on mapping a decomposed information of the encrypted information, categorized according to a decomposition rule, to a corresponding instance of the information type in the mapping table, and a user interface, coupled to the control unit, configure to display the restored information on an activity dashboard for receiving a user entry to calibrate the decomposition rule.