Patents by Inventor Ender Ricart

Ender Ricart has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Bot supervision
    Patent number: 11888792
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: October 18, 2022
    Date of Patent: January 30, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • BOT SUPERVISION
    Publication number: 20230143863
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: October 18, 2022
    Publication date: May 11, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • Bot supervision
    Patent number: 11522818
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: September 15, 2021
    Date of Patent: December 6, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • BOT SUPERVISION
    Publication number: 20220086108
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: September 15, 2021
    Publication date: March 17, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart