Patents by Inventor Eoghan O'Hare

Eoghan O'Hare has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for tracking call billing
    Patent number: 9961211
    Abstract: Tracking a status of an ongoing call includes monitoring, by a computer of a contact center, the ongoing call that is connected with a human agent and that originated from a provider network and determining when an automated agent instead of the human agent is connected with the ongoing call. The computer of the contact center can then send a first message to the provider network, wherein the first message comprises first data indicative that the automated agent instead of the human agent is connected with the ongoing call.
    Type: Grant
    Filed: October 21, 2016
    Date of Patent: May 1, 2018
    Assignee: Avaya Inc.
    Inventors: Dara Geary, Shane Kelly, Eoghan O'Hare
  • SYSTEM AND METHOD FOR TRACKING CALL BILLING
    Publication number: 20180115651
    Abstract: Tracking a status of an ongoing call includes monitoring, by a computer of a contact center, the ongoing call that is connected with a human agent and that originated from a provider network and determining when an automated agent instead of the human agent is connected with the ongoing call. The computer of the contact center can then send a first message to the provider network, wherein the first message comprises first data indicative that the automated agent instead of the human agent is connected with the ongoing call.
    Type: Application
    Filed: October 21, 2016
    Publication date: April 26, 2018
    Inventors: Dara Geary, Shane Kelly, Eoghan O'Hare