Abstract: A method and apparatus for enriching metadata are disclosed. For example, the method implemented via a processor monitors metadata associated with a first webpage of a plurality of webpages, the first webpage having been determined to be similar to a second webpage of the plurality of webpages, detects a change to the metadata associated with the first webpage, determines whether the change to the metadata associated with the first webpage invokes an update to a metadata associated with the second webpage, and processes the update of the metadata associated with the second webpage when the change invokes the update to the metadata associated with the second webpage.

Abstract: A processing system may obtain a request for a new assignment for field technician work associated with a customer premises of a telecommunication network and generate a hypothetical schedule for a future date for field technicians from a set of scheduled assignments in accordance with first optimization factors, the hypothetical schedule including bundles of scheduled assignments for field technician work, each bundle including scheduled assignments for an individual field technician for the future date.

Abstract: A method and apparatus for enriching metadata are disclosed. For example, the method implemented via a processor monitors metadata associated with a first webpage of a plurality of webpages, the first webpage having been determined to be similar to a second webpage of the plurality of webpages, detects a change to the metadata associated with the first webpage, determines whether the change to the metadata associated with the first webpage invokes an update to a metadata associated with the second webpage, and processes the update of the metadata associated with the second webpage when the change invokes the update to the metadata associated with the second webpage.

Abstract: A method and apparatus for enriching metadata are disclosed. For example, the method implemented via a processor monitors metadata associated with a first webpage of a plurality of webpages, the first webpage having been determined to be similar to a second webpage of the plurality of webpages, detects a change to the metadata associated with the first webpage, determines whether the change to the metadata associated with the first webpage invokes an update to a metadata associated with the second webpage, and processes the update of the metadata associated with the second webpage when the change invokes the update to the metadata associated with the second webpage.

Abstract: A method and apparatus for enriching metadata are disclosed. For example, the method implemented via a processor monitors metadata associated with a first webpage of a plurality of webpages, the first webpage having been determined to be similar to a second webpage of the plurality of webpages, detects a change to the metadata associated with the first webpage, determines whether the change to the metadata associated with the first webpage invokes an update to a metadata associated with the second webpage, and processes the update of the metadata associated with the second webpage when the change invokes the update to the metadata associated with the second webpage.

Abstract: A method and system for performing statistical analysis using a web browser includes selecting raw data for statistical analysis and specifying statistical operation(s) on the raw data. The web browser may be used to generate first program code corresponding to the statistical operation(s). After sending the first program code to a web server for execution, output data resulting from executing the first program code may be received at the web browser. The web browser may generate and display a graphical representation of the output data. The web browser may also be used to configure the graphical representation and generate second program code executable by a web browser for generating the graphical representation.

Abstract: A web server includes software to support a remotely accessible web portal for installation and repair services in conjunction with a telecommunication service provided to a customer by a provider. The software includes instructions to provide a first I&R user interface, including a plurality of selectable I&R objects in response to a first input from a remote field device, receive a second input from the remote field device indicating a user's selection of one of the I&R objects, generate a request to invoke an I&R application in response to receiving the input, transmit the request to invoke the I&R application to an I&R system, receive I&R data generated by the I&R application from the I&R system, and convey information indicative of the I&R data to the remote field device.

Abstract: A system and apparatus for maintaining a communication system is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a computer-readable storage medium in a maintenance server of a communication system, comprising computer instructions for monitoring for installed components in interconnected Digital Subscriber Line (DSL) networks of the communication system based at least in part on provisioning records for each of the interconnected DSL networks, filtering telemetry and maintenance data associated with the installed components in the interconnected DSL networks according to criteria comprising actual criteria and predictive criteria, monitoring for a fault in the installed components based at least in part on the telemetry and maintenance data associated with the actual criteria, and predicting a potential fault in the installed components based at least in part on the telemetry and maintenance data associated with the predictive criteria.

Abstract: A method and system for workflow scheduling and forecasting is disclosed. The method may include automatically generating a predicted workforce schedule for a work tour period, such as a period of several weeks or months, and populating the workforce schedule with workforce members based on prioritized work tour preferences received from the workforce members. A current workload assessment may then be applied to the populated workforce schedule based on current assignment availability and predicted workload for later in the current day. The system may include a workload database, A workforce scheduling server, and a workload allocation server. The workload database contains currently available assignments and historical workload levels and a business rule database containing workforce hours requirements. The workforce scheduling server generates a workforce schedule that the workload allocation server uses to distribute existing, and predict future, tasks among the scheduled workforce.

Abstract: A method and system for providing a workflow integrated troubleshooting tool. The system may include a central workflow server from which network technicians may obtain trouble tickets and with which the technician may analyze and solve problems identified in the trouble tickets. The workflow server may automatically provide recommended workflows to technicians with step-by-step guidance instructions accompanied by relevant links to appropriate diagnostic software tools. The workflow server mediates between formats of information from a customer database and from any of a number of diagnostic software applications. The method may include permitting a technician centralized login and authentication to each of a number of separate diagnostic tools, prioritization of trouble tickets and automated workflow suggestions and testing through a common graphic user interface.

Abstract: A trouble ticket monitoring system includes an Internet enabled and Web-based graphical user interface (GUI) to trouble ticket workload management systems such as legacy WFAC, WFADO, and WFADI systems. A dashboard application implements the GUI to essentially enable everything that can be done on WFA systems to be able to be done using the GUI. The dashboard application interacts with legacy WFA systems for both trouble ticket reporting and interactive trouble ticket functions while presenting a simple user interface. Point and click functionality provided by the dashboard application for users allows for reporting or maintenance functions to be performed with a minium of typing or knowledge of the WFA systems. The dashboard application is a server based rather than client based approach to trouble ticketing generation and monitoring. The dashboard application combines reports and queries from the WFA systems to present an overview of all maintenance operations in one location.