Patents by Inventor Eric Doiron

Eric Doiron has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice quality probe for communication networks
    Patent number: 8837298
    Abstract: Embodiments emulate agents in a contact center, or enterprise, that initiate communication sessions to each other over communication networks and measure data quality using one or more metrics. That data measured can include voice and video data. Examples of communication networks used to place the voice calls include Internet Protocol (IP) networks and hybrid networks including more traditional telephony components. The data collected by the emulated agents is sent to a monitoring server. The monitoring server and the emulated agent behavior can be configured and scheduled via a web interface. In addition, the web interface provides the user with detailed reports, performance summaries, and visualizations of data collected, further enabling the user to troubleshoot a contact center or enterprise over a variety of communication networks.
    Type: Grant
    Filed: January 28, 2011
    Date of Patent: September 16, 2014
    Assignee: Empirix, Inc.
    Inventors: Kevin Putnam, Sreenivasan Alakappan, Steve Lizotte, Laslo Turner, Mark Figura, Eric Doiron
  • Voice Quality Probe for Communication Networks
    Publication number: 20110254961
    Abstract: Embodiments emulate agents in a contact center, or enterprise, that initiate communication sessions to each other over communication networks and measure data quality using one or more metrics. That data measured can include voice and video data. Examples of communication networks used to place the voice calls include Internet Protocol (IP) networks and hybrid networks including more traditional telephony components. The data collected by the emulated agents is sent to a monitoring server. The monitoring server and the emulated agent behavior can be configured and scheduled via a web interface. In addition, the web interface provides the user with detailed reports, performance summaries, and visualizations of data collected, further enabling the user to troubleshoot a contact center or enterprise over a variety of communication networks.
    Type: Application
    Filed: January 28, 2011
    Publication date: October 20, 2011
    Applicant: EMPIRIX INC.
    Inventors: Kevin Putnam, Sreenivasan Alakappan, Steve Lizotte, Laslo Turner, Mark Figura, Eric Doiron
  • System and method for internet protocol telephony advertisement protocol
    Patent number: 7099306
    Abstract: The present invention provides a system and method that provides for call completion of VoIP telephone calls. The method of the present invention comprises receiving a telephony advertisement packet comprising addressing information and storing the telephony advertisement packet. The stored telephony advertisement packet is used to complete a call.
    Type: Grant
    Filed: April 16, 2003
    Date of Patent: August 29, 2006
    Assignee: Level 3 Communications, LLC
    Inventors: Lee Goodman, Eric Doiron
  • System and method for internet protocol telephony advertisement protocol
    Publication number: 20040208185
    Abstract: The present invention provides a system and method that provides for call completion of VoIP telephone calls. The method of the present invention comprises receiving a telephony advertisement packet comprising addressing information and storing the telephony advertisement packet. The stored telephony advertisement packet is used to complete a call.
    Type: Application
    Filed: April 16, 2003
    Publication date: October 21, 2004
    Inventors: Lee Goodman, Eric Doiron