Patents by Inventor Eric F. SYLVES

Eric F. SYLVES has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer sentiment analysis using recorded conversation
    Patent number: 9105042
    Abstract: A system is configured to receive voice emotion information, related to an audio recording, indicating that a vocal utterance of a speaker is spoken with negative or positive emotion. The system is configured to associate the voice emotion information with attribute information related to the audio recording, and aggregate the associated voice emotion and attribute information with other associated voice emotion and attribute information to form aggregated information. The system is configured to generate a report based on the aggregated information and one or more report parameters, and provide the report.
    Type: Grant
    Filed: February 7, 2013
    Date of Patent: August 11, 2015
    Assignee: VERIZON PATENT AND LICENSING INC.
    Inventor: Eric F. Sylves
  • CUSTOMER SENTIMENT ANALYSIS USING RECORDED CONVERSATION
    Publication number: 20140220526
    Abstract: A system is configured to receive voice emotion information, related to an audio recording, indicating that a vocal utterance of a speaker is spoken with negative or positive emotion. The system is configured to associate the voice emotion information with attribute information related to the audio recording, and aggregate the associated voice emotion and attribute information with other associated voice emotion and attribute information to form aggregated information. The system is configured to generate a report based on the aggregated information and one or more report parameters, and provide the report.
    Type: Application
    Filed: February 7, 2013
    Publication date: August 7, 2014
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventor: Eric F. SYLVES