Patents by Inventor Eric Hensel

Eric Hensel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call flow management
    Patent number: 11153437
    Abstract: In a voice response unit (VRU) that is one of a plurality of VRU's, a call flow can be selected for an inbound voice call based on an identifier for the inbound voice call. A parameter can then be written to at least one directory server, the parameter specified to replace a default parameter for the selected call flow. The selected call flow can be invoked according to the parameter.
    Type: Grant
    Filed: May 29, 2019
    Date of Patent: October 19, 2021
    Assignee: FORD GLOBAL TECHNOLOGIES, LLC
    Inventors: Mark Downing, Vivekanantha Thangavadivel, Shane Mock, Sasikumar Viswanathan, Krishna Chaitanya, Eric Hensel, Ramesh Chalapaka
  • CALL FLOW MANAGEMENT
    Publication number: 20200382639
    Abstract: In a voice response unit (VRU) that is one of a plurality of VRU's, a call flow can be selected for an inbound voice call based on an identifier for the inbound voice call. A parameter can then be written to least one directory server a parameter specified to replace a default parameter for the selected call flow. The selected call flow can be invoked according to the parameter.
    Type: Application
    Filed: May 29, 2019
    Publication date: December 3, 2020
    Applicant: Ford Global Technologies, LLC
    Inventors: Mark Downing, Vivekanantha Thangavadivel, Shane Mock, Sasikumar Viswanathan, Krishna Chaitanya, Eric Hensel, Ramesh Chalapaka