Abstract: A message content management system and method for automatic query generation and execution of related feedback. A reviewer of a message or reporting event can desire access to other reports that are similar in topic or content. The system is configured to automatically determine the terms that are most likely to be of relevance in identifying the overall topic of the original message. The system can then generate and execute a query directed to a database based at least in part on these relevant terms. The resulting related messages can be automatically displayed to the reviewer. This system can increase reviewer efficiency with respect to addressing and responding to incoming messages as well as allow the reviewer to more readily monitor software issues and bugs.

Abstract: Software failures are processed by categorizing images associated with the failures into groups based on similarities in the images. The categorizing of the images may be performed by a software failure analysis tool. The images may include full or partial screenshots of a computer at the time of the software failure. An image may be part of the output of a test, or may be part of a report of a software failure from an end user of the software. The software failure analysis tool may be part of a larger software test management system.