Patents by Inventor Eric J. Walper

Eric J. Walper has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHODS AND SYSTEMS FOR ROUTING CALLS AT A CALL CENTER BASED ON SPOKEN LANGUAGES
    Publication number: 20120264395
    Abstract: Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.
    Type: Application
    Filed: November 12, 2009
    Publication date: October 18, 2012
    Applicant: GENERAL MOTORS LLC
    Inventors: Travis L. Bradburn, Eric J. Walper, Chester A. Huber, Scott A. Kubicki, David Rymas, Jason J. Parks