Patents by Inventor Eric LeVine

Eric LeVine has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20190272335
    Abstract: Methods, systems, and devices for data retention handling are described. In some data storage systems, data objects are stored in a non-relational database schema. The system may support configurable data retention policies for different tenants, users, or applications. For example, a data store may receive retention requests, where the retention requests may specify deletion or exportation actions to perform on records contained within data objects. The data store may determine retention rules based on these retention requests, and may periodically or aperiodically evaluate the rules to determine active actions to perform. To improve the efficiency of the system, the data store may aggregate the active actions (e.g., according to the dataset to perform the actions on), and may generate work items corresponding to the aggregate actions. A work processor may retrieve these work items and may efficiently perform the data retention actions on datasets stored in the data object store.
    Type: Application
    Filed: March 2, 2018
    Publication date: September 5, 2019
    Inventors: Shu Liu, Eric Shahkarami, Yuk Hei Chan, Ming-Yang Chen, Karl Ryszard Skucha, Eli Levine, Ka Chun Au
  • Patent number: 10341489
    Abstract: Agents operating at call centers or other customer support service networks may assist large numbers of customers consecutively and in a dynamic manner. One example may include receiving a number of calls for customer service support from a corresponding number of customer devices at a call server, prioritizing an order of the calls based on the parsed content, assigning the calls to corresponding agent devices, and modifying the order of the calls based on changes to at least one of the customer status and agent availability.
    Type: Grant
    Filed: May 25, 2017
    Date of Patent: July 2, 2019
    Assignee: West Corporation
    Inventors: Jonathan R. Dirienzi, Jonathan Levine, Eric Weaver
  • Patent number: 10298758
    Abstract: Agents operating at call centers or other customer support service networks may assist large numbers of customers consecutively and in a dynamic manner. One example may include populating a portion of a first agent user interface of a first agent device with a first customer profile, identifying a second agent device currently assigned a second customer call with second customer call information related to the first customer call information, comparing the first customer call information to the second customer call information, determining the second customer call information exceeds a relevancy threshold when compared to first customer call information, populating a portion of a second agent user interface of the second agent device with the portion of the first agent user interface, and updating the first agent user interface by removing the first customer call information and providing another customer call to the first user agent device.
    Type: Grant
    Filed: May 17, 2018
    Date of Patent: May 21, 2019
    Assignee: West Corporation
    Inventors: Jonathan R. Dirienzi, Jonathan Levine, Eric Weaver
  • Patent number: 7681181
    Abstract: A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.
    Type: Grant
    Filed: September 30, 2004
    Date of Patent: March 16, 2010
    Assignee: Microsoft Corporation
    Inventors: Benjamin Elliott Canning, Christopher Cameron White, Aaron Everett Erlandson, Thomas Scott Coon, Eric LeVine, Steven Miles Greenberg
  • Patent number: 7219266
    Abstract: A method for categorizing information regarding a failure in an application program module. The failure may be a crash, a set-up failure or an assert. For a crash, a name of an executable module where the crash occurred in the application program module, a version number of the executable module, a name of a module containing an instruction causing the crash, a version number of the module and an offset into the module with the crashing instruction are determined. This bucket information is then transmitted to a repository for storage in a database. The database may be examined to determine fixes for the bug that caused the crash.
    Type: Grant
    Filed: June 28, 2004
    Date of Patent: May 15, 2007
    Assignee: Microsoft Corporation
    Inventors: Kirk A. Glerum, Matthew J. Ruhlen, Eric A. LeVine, Rob M. Mensching, Charles S. Walker
  • Patent number: 7191364
    Abstract: A large portion of software bugs are related to hangs. Analyzing and diagnosing hang-related bugs involves capturing data from a hung program and extracting attributes from the captured data. Extracting attributes from the capture data provides a scheme to determine relevant characteristics of the hang. Moreover, the extracted attributes may be compared to known issues and, based on that comparison, a bug may be classified as known or unknown. Alternatively, triage may be performed on the client computing device in order to determine the potential cause of the hang event. Once the potential cause of the hang event has been determined, troubleshooting steps may be performed on the client computing device to quarantine it. Ultimately, if the hang-inducing bug is known, a user may be provided with a solution to the bug. Alternatively, if the bug is unknown, implementations of the invention send the captured data to be analyzed and fixed by the software's provider.
    Type: Grant
    Filed: November 14, 2003
    Date of Patent: March 13, 2007
    Assignee: Microsoft Corporation
    Inventors: William Hunter Hudson, Reiner Fink, Geoff Pease, Gerald Maffeo, Yi Meng, Eric LeVine, Andrew L. Bliss, Andre Vachon, Kshitiz K. Sharma, Jing Shan
  • Publication number: 20060070037
    Abstract: A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.
    Type: Application
    Filed: September 30, 2004
    Publication date: March 30, 2006
    Applicant: Microsoft Corporation
    Inventors: Benjamin Canning, Christopher White, Aaron Erlandson, Thomas Coon, Eric LeVine, Steven Greenberg
  • Publication number: 20050120273
    Abstract: A large portion of software bugs are related to hangs. Analyzing and diagnosing hang-related bugs involves capturing data from a hung program and extracting attributes from the captured data. Extracting attributes from the capture data provides a scheme to determine relevant characteristics of the hang. Moreover, the extracted attributes may be compared to known issues and, based on that comparison, a bug may be classified as known or unknown. Alternatively, triage may be performed on the client computing device in order to determine the potential cause of the hang event. Once the potential cause of the hang event has been determined, troubleshooting steps may be performed on the client computing device to quarantine it. Ultimately, if the hang-inducing bug is known, a user may be provided with a solution to the bug. Alternatively, if the bug is unknown, implementations of the invention send the captured data to be analyzed and fixed by the software's provider.
    Type: Application
    Filed: November 14, 2003
    Publication date: June 2, 2005
    Inventors: William Hudson, Reiner Fink, Geoff Pease, Gerald Maffeo, Yi Meng, Eric LeVine, Andrew Bliss, Andre Vachon, Kshitiz Sharma, Jing Shan
  • Publication number: 20040250170
    Abstract: A method for categorizing information regarding a failure in an application program module. The failure may be a crash, a set-up failure or an assert. For a crash, a name of an executable module where the crash occurred in the application program module, a version number of the executable module, a name of a module containing an instruction causing the crash, a version number of the module and an offset into the module with the crashing instruction are determined. This bucket information is then transmitted to a repository for storage in a database. The database may be examined to determine fixes for the bug that caused the crash.
    Type: Application
    Filed: June 28, 2004
    Publication date: December 9, 2004
    Applicant: Microsoft Corporation
    Inventors: Kirk A. Glerum, Matthew J. Ruhlen, Eric A. LeVine, Rob M. Mensching, Charles S. Walker
  • Patent number: 6785848
    Abstract: A method for categorizing information regarding a failure in an application program module. The failure may be a crash, a set-up failure or an assert. For a crash, a name of an executable module where the crash occurred in the application program module, a version number of the executable module, a name of a module containing an instruction causing the crash, a version number of the module and an offset into the module with the crashing instruction are determined. This bucket information is then transmitted to a repository for storage in a database. The database may be examined to determine fixes for the bug that caused the crash.
    Type: Grant
    Filed: May 15, 2000
    Date of Patent: August 31, 2004
    Assignee: Microsoft Corporation
    Inventors: Kirk A. Glerum, Matthew J. Ruhlen, Eric A. LeVine, Rob M. Mensching, Charles S. Walker
  • Patent number: 6701454
    Abstract: Method and system for recovering information from open files during a failure in a program module. Once a failure is detected in the program module, control passes to an exception handler that determines whether the open files have been modified. If so, the open files are verified and stored as recovery versions of the files at the time of the failure. The program module is then terminated and restarted. Upon restarting the program module, the recovery version of the file at the time of the failure is opened and displayed to the user.
    Type: Grant
    Filed: June 5, 2000
    Date of Patent: March 2, 2004
    Assignee: Microsoft Corporation
    Inventors: Kevin Joseph Fischer, Eric Fox, Eric A. LeVine, Brian T. Hill, Michael R. Marcelais, Jeffrey Larsson
  • Patent number: 6675295
    Abstract: Methods and systems for detecting and correcting computer software problems that cause an application program to crash upon startup are provided. Unsafe startup actions that are costly to initiate in terms of processor time and memory are handled by placing an unsafe startup action marker into the system registry prior to attempting startup. If an unsafe program module starts or boots successfully without causing the software application to crash, the unsafe startup action marker is deleted from the system registry. If loading the unsafe program module causes the application to crash, then startup actions, including corrective actions, are written into the unsafe startup action marker and are used on subsequent startup of the crashed application program to instruct the application on how to fix the problem. Other unsafe startup actions that are not costly in terms of processor time and memory are initially handled by an exception handler.
    Type: Grant
    Filed: June 19, 2000
    Date of Patent: January 6, 2004
    Assignee: Microsoft Corporation
    Inventors: Michael R. Marcelais, Brian T. Hill, Eric LeVine, Steven Miles Greenberg
  • Patent number: 6629267
    Abstract: Method and system for reporting program failures. The system extracts information about a failure in a program module, such as the location of the failure, and establishes communication with a repository, such as a server. The information about the failure may be used to search the repository to determine whether the particular bug that caused the failure has already been fixed. If so, then the system assists the user in downloading the fix (such as by pointing the user to a particular website for downloading a service release). If a particular failure has not been diagnosed and corrected, then additional relevant information from the user's computer may be uploaded to the repository to provide the developers of the program module enough information about the failure to diagnose the bug and fix it (in a service release or in a later version of the program module).
    Type: Grant
    Filed: May 15, 2000
    Date of Patent: September 30, 2003
    Assignee: Microsoft Corporation
    Inventors: Kirk A. Glerum, Matthew J. Ruhlen, Eric A. LeVine, E. Peter Oosterhof
  • Patent number: 6591379
    Abstract: A method and system for injecting an exception into a hung program module to recover unsaved data. The method and system allows a user to determine that the program module is hung and inject an exception into the hung program module. In response to the injected exception, program code, within the program module, is activated to detect the crash and launch a failure reporting executable program that instructs the hung program module to execute its data recovery program. The file recovery program recovers the unsaved data and notifies the failure reporting executable program when it has completed the data recovery. Once the failure reporting executable program receives the notification, it will instruct the operating system to restart the program module. The restarted program module then displays a user interface with a list of the unsaved data that were recovered. The user interface also provides controls for a user to select, from the list of recovered data, the data that the program module will keep.
    Type: Grant
    Filed: June 23, 2000
    Date of Patent: July 8, 2003
    Assignee: Microsoft Corporation
    Inventors: Eric A. LeVine, Kirk A. Glerum, Matthew J. Ruhlen, Michael R. Marcelais, Jeff David Mitchell, Steven Miles Greenberg
  • Patent number: 5983242
    Abstract: A method and system for preserving document integrity between potentially partially incompatible versions of a program module by maintaining forwards compatibility and backwards compatibility. Version (n') of the program module is released after version (n). A "saved by version (n)" bit may be activated any time that version (n) saves a file. The "saved by version (n)" bit indicates to subsequently-released versions, such as version (n'), that the file has been saved by version (n) and, based upon this information, appropriate action should be taken by the subsequently-released version. A "warning from future version" bit may be activated to indicate that a feature or features of the subsequently-released version is not supported by version (n). Based upon receiving this bit, version (n) may open the file with these features disabled or may take some other appropriate action.
    Type: Grant
    Filed: July 1, 1997
    Date of Patent: November 9, 1999
    Assignee: Microsoft Corporation
    Inventors: Kevin Lane Brown, Ronald Andrew Fein, Eric A. LeVine, Thomas W. Saxton