Abstract: Methods for providing feedback control of converters for converting glass tubes to glass articles include a model predictive control framework. The methods include operating the converter, providing target values for attributes of the glass articles or glass tubes, measuring the attributes for the glass articles and glass tubes, conditioning the measurement data to remove outlier data points and calculating statistics representative of the measured attributes, and determine updated settings for one or more process parameters from the previous settings, the statistical properties, and the target values, where the updated settings are those that minimize an objective control function for the converter. The methods further include adjusting the process parameters to the updated settings. The model predictive control framework enables feedback control of the converter that compensates for disturbances that act on the process.

Abstract: This disclosure provides a method and system to convert a first digital representation of a document including a first format to a second digital representation of the document including a second format. According to an exemplary method, a preexisting printed assessment is scanned to produce an image file and an educational assessment analysis system captures an image area associated with a question, processes the captured image area to automatically assign metadata associated with an independent assessment creation process to the captured image area, which is subsequently processed to generate an assessment based on the assigned metadata which conforms with a format consistent with the independent assessment creation process.

Abstract: A method, non-transitory computer readable medium, and apparatus for providing a customized handwriting zone are disclosed. For example, the method receives a handwriting sample for a user, measures dimensions of the handwriting sample for the user, generates one or more handwriting zones that are sized in accordance with the dimensions of the handwriting sample of the user, receives a request to generate a form for the user and provides the form that includes the one or more handwriting zones that are customized in accordance with the dimensions of the handwriting sample of the user.

Abstract: A system for recognizing processes performed by a call center agent during a session may receive input data from a screen recording system that includes a video signal representing a plurality of frames from a time-series video recording or video stream of a desktop of a user electronic device. The system processes the video signal to identify one or more frames of interest from the plurality of frames. Each frame of interest includes a change in a layout of the corresponding one or more screens as compared to a preceding frame in the time-series video recording. The system automatically identifies actions performed by the call center agent that represent an interaction that the call center agent had with one or more screens corresponding to the frame of interest. The system generates an event log that includes a timeline depicting a visual representation of the identified actions.

Abstract: A system for recognizing processes performed by a call center agent during a session may receive input data from a screen recording system that includes a video signal representing a plurality of frames from a time-series video recording or video stream of a desktop of a user electronic device. The system processes the video signal to identify one or more frames of interest from the plurality of frames. Each frame of interest includes a change in a layout of the corresponding one or more screens as compared to a preceding frame in the time-series video recording. The system automatically identifies actions performed by the call center agent that represent an interaction that the call center agent had with one or more screens corresponding to the frame of interest. The system generates an event log that includes a timeline depicting a visual representation of the identified actions.

Abstract: A system for recognizing processes performed by a call center agent during a session may collect input data by initiating a screen capture logging thread to capture screen shots of a desktop of the electronic device during a session. The system analyzes the input data to generate one or more events, generates a mid-level event log comprising one or more of the events, and performs action recognition on the mid-level event log to ascertain one or more actions that were performed within the one or more graphical user interfaces by the call center agent during the session.

Abstract: A system for recognizing processes performed by a call center agent during a session collects from one or more input devices in communication with the electronic device, input data that includes data pertaining to one or more interactions that a call center agent has with one or more programs running on the electronic device that cause one or more graphical user interfaces to be displayed on a desktop of the electronic device during a session. The system analyzes the input data to generate one or more events and a mid-level event log having one or more of the events, and performs action recognition on the mid-level event log to ascertain one or more actions that were performed within the one or more graphical user interfaces by the call center agent during the session.

Abstract: A system for performing queue-based routing of print jobs in one or more print production environments includes a computing device having a processor, and a computer-readable storage medium in communication with the computing device. The computing device will receive print jobs from one or more client computing devices, and the computing device will store the received print jobs in a scheduling queue. When the computing device determines that a released print job has been released by a print production environment, it will determine a similarity metric for a plurality of print jobs in the scheduling queen, identify the print job having the highest similarity metric, and route the identified print job to the print production environment for processing.

Abstract: Methods and systems evaluate the most recent print job processed with different printing sites to calculate the current residual capacity for each of the different printing sites. The current residual capacity is determined and maintained by a computerized server. These methods and systems can then calculate the turnaround time of a print job for each of the different printing sites based on the current residual capacity, can calculate the cost of the print job for each of the different printing sites based on historical cost information maintained by the computerized server, and can calculate a weighted sum of the turnaround time and cost of the print job for each of the different printing sites. This allows these methods and systems to select one of the different printing sites based on the relatively lowest weighted sum for the print job, and to assign the print job to the selected printing site.

Abstract: A system for performing queue-based routing of print jobs in a multi-site print production environment may include an electronic dispatch system having a scheduling queue, at least one processor and a computer-readable storage medium. The computer-readable storage medium may include programming instructions that, when executed, cause the processor to receive print jobs from client computing devices, identify one or more print shops, select a set of print jobs from the scheduling queue that are to be assigned to the print shops for completion, generate a feasibility matrix for the selected print jobs, determine a preliminary assignment of the selected print jobs to the identified print shops using a set cover heuristic, use a linear programming heuristic to determine a final assignment of the selected print jobs to the identified print shops, and route each of the selected print jobs to an assigned print shop as specified by the final assignment.

Abstract: A system for performing queue-based routing of print jobs in a multi-site print production environment may include an electronic dispatch system having a scheduling queue, at least one processor and a computer-readable storage medium. The computer-readable storage medium may include programming instructions that, when executed, cause the processor to receive print jobs from client computing devices, identify one or more print shops, select a set of print jobs from the scheduling queue that are to be assigned to the print shops for completion, generate a feasibility matrix for the selected print jobs, determine a preliminary assignment of the selected print jobs to the identified print shops using a set cover heuristic, use a linear programming heuristic to determine a final assignment of the selected print jobs to the identified print shops, and route each of the selected print jobs to an assigned print shop as specified by the final assignment.

Abstract: A system for performing queue-based routing of print jobs in one or more print production environments includes a computing device having a processor, and a computer-readable storage medium in communication with the computing device. The computing device will receive print jobs from one or more client computing devices, and the computing device will store the received print jobs in a scheduling queue. When the computing device determines that a released print job has been released by a print production environment, it will determine a similarity metric for a plurality of print jobs in the scheduling queen, identify the print job having the highest similarity metric, and route the identified print job to the print production environment for processing.

Abstract: This disclosure provides a method and system to convert a first digital representation of a document including a first format to a second digital representation of the document including a second format. According to an exemplary method, a preexisting printed assessment is scanned to produce an image file and an educational assessment analysis system captures an image area associated with a question, processes the captured image area to automatically assign metadata associated with an independent assessment creation process to the captured image area, which is subsequently processed to generate an assessment based on the assigned metadata which conforms with a format consistent with the independent assessment creation process.

Abstract: A method, system, and apparatus for capturing information is disclosed. The method includes emitting energy of a first wavelength from a first energy source located proximate to a first end of a digital pen and forming a first set handwritten markings on the substrate by causing the substrate to image as a result of an exposure of the substrate to the energy emitted from the first energy source. The method also includes detecting by an image-capturing sensor of the digital pen a first detected portion of a position-identifying pattern on the substrate and storing in the memory a digital document file comprising the first set of handwritten markings and the first detected portion of the position-identifying data. An apparatus and system for performing the method is also disclosed.

Abstract: A system for scoring an assessment may include a computing device having an image capture device and an image recognition engine, and a computer-readable storage medium. The storage medium may have one or more programming instructions that, when executed, cause the computing device to capture an image of a completed assessment, cause the computing device to, for each question, parse the image to identify the question and the handwritten response, determine a correct answer to the question, perform an image recognition analysis on the assessment to determine a confidence value, determine a question score for the question based on the determined confidence value and a point value associated with the correct answer, and determine a total score for the assessment. The computer-readable storage medium may have one or more programming instructions that, when executed, cause the computing device to assign the total score to the student, and generate a report.

Abstract: A system for performing queue-based routing of print jobs in a multi-site print production environment may include a computing device having a scheduling queue and a processor, and a computer-readable storage medium in communication with the computing device. The computer-readable storage medium may include one or more programming instructions that, when executed, cause the processor to receive a plurality of print jobs from one or more client computing devices, store the received print jobs in the scheduling queue, determine that a released print job has been released by a print production environment, identify a similar print job from the received print jobs in the scheduling queue, remove the identified similar print job from the scheduling queue, and route the identified similar print job to the print production environment.

Abstract: A method of determining an input character based upon character recognition output of an education assessment system may include receiving, by a processing device, a proposed value generated using character recognition. The proposed value may be associated with at least one handwritten character of an assessment. The method may include determining, by the processing device, whether the proposed value is correct, by determining a posterior probability associated with each of one or more possible characters, identifying the possible character associated with the posterior probability having a highest value, and in response to identifying the proposed value as the possible character associated with the posterior probability having a highest value, determining, by the processing device, that the proposed value is correct, otherwise, determining that the proposed value is incorrect.

Abstract: Methods and systems evaluate the most recent print job processed with different printing sites to calculate the current residual capacity for each of the different printing sites. The current residual capacity is determined and maintained by a computerized server. These methods and systems can then calculate the turnaround time of a print job for each of the different printing sites based on the current residual capacity, can calculate the cost of the print job for each of the different printing sites based on historical cost information maintained by the computerized server, and can calculate a weighted sum of the turnaround time and cost of the print job for each of the different printing sites. This allows these methods and systems to select one of the different printing sites based on the relatively lowest weighted sum for the print job, and to assign the print job to the selected printing site.

Abstract: A system of determining a composition of print production resources in a print shop may include a plurality of print production resources, an electronic device in communication with one or more of the print production resources, and a computer-readable storage medium in communication with the electronic device. The computer-readable storage medium may include one or more programming instructions that, when executed, cause the electronic device to identify real-time print job requests for print jobs, prioritize the clients, update a queue file based on the prioritization, identify as a highest priority client the client associated with a highest priority in the queue file, categorize the print jobs associated with the highest priority client into a large job category or a small job category, determine a composition of print production resources, route print jobs to the print production resources in the determined composition, and control operation of the print production resources.

Abstract: A method of assigning a hub to a job source may include identifying one or more job sources where one or more print jobs are received, identifying one or more hubs to which the print jobs can be sent to be processed, determining a processing cost for each unique pair of job sources and hubs, creating, by a computing device, a job source list by identifying the pair associated with the largest processing cost, assigning the job source of the identified pair a highest position in the job source list, and repeating the identifying and the assigning for a next highest position until all identified job sources are assigned, and assigning the job source having the highest position in the job source list to an associated hub having a lowest processing cost.