Patents by Inventor Eric S. Stone

Eric S. Stone has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated call distribution
    Patent number: 10348903
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 15, 2017
    Date of Patent: July 9, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20180007209
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 15, 2017
    Publication date: January 4, 2018
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • System and method for automated call distribution
    Patent number: 9769315
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 29, 2014
    Date of Patent: September 19, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20150023490
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 29, 2014
    Publication date: January 22, 2015
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • System and method for automated call distribution
    Patent number: 8848898
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: February 20, 2009
    Date of Patent: September 30, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Paul Sharpe, Nate Glissmeyer
  • System and method for automated call distribution
    Patent number: 8249245
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: August 21, 2012
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20090154688
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: February 20, 2009
    Publication date: June 18, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. MacFarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20090122973
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer