Patents by Inventor Eric Tamblyn

Eric Tamblyn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
    Publication number: 20150312410
    Abstract: A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events.
    Type: Application
    Filed: June 19, 2015
    Publication date: October 29, 2015
    Inventors: Eric Tamblyn, Henry Lum, Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto, Paul Gvildys
  • Network recording and speech analytics system and method
    Patent number: 9065830
    Abstract: A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events.
    Type: Grant
    Filed: August 30, 2013
    Date of Patent: June 23, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Eric Tamblyn, Henry Lum, Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto, Paul Gvildys
  • NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
    Publication number: 20140270105
    Abstract: A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events.
    Type: Application
    Filed: August 30, 2013
    Publication date: September 18, 2014
    Inventors: Eric Tamblyn, Henry R. Lum, Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto, Paul Gvildys