Patents by Inventor Eric Tanney

Eric Tanney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS, METHODS AND COMPUTER READABLE MEDIA FOR DYNAMICALLY ASSIGNING CONTACTS TO AGENTS
    Publication number: 20130177147
    Abstract: Systems, methods and computer-readable media for dynamically assigning contacts to agents include calculating a unique contact proficiency score for at least a portion of a plurality of agents, the unique contact proficiency score corresponding to a unique contact type. By assigning contacts to agents based on unique contact proficiency score and availability, an embodiment can reduce or eliminate a need for static assignment of one or more call center agents to a specific type of contact.
    Type: Application
    Filed: January 11, 2013
    Publication date: July 11, 2013
    Inventors: Daniel Nuri Gocay, Eric Tanney