Abstract: Incident report management is provided for managing received incident reports in an enterprise environment. The incident report management includes a correlator configured to determine whether a received incident report correlates with a previously received incident report, wherein received incident reports of new incidents are forwarded to a response queue.

Abstract: Incident report management is provided for managing received incident reports in an enterprise environment. The incident report management includes a correlator configured to determine whether a received incident report correlates with a previously received incident report, wherein received incident reports of new incidents are forwarded to a response queue.

Abstract: The present invention is generally directed to a system and method for critical patches for installation on a given computer system. In accordance with one aspect of the invention, the method includes the steps of obtaining an identification of installed components on the computer system, and obtaining a list of all relevant patches for the installed components. The method further generates a Boolean logic expression for each relevant patch, and evaluates each Boolean logic expression to determine a minimal set of patches to be installed, which minimal set of patches include all patches for all critical errors. In essence, a database containing all patch information for a given family, or all families, of software components of a computer system may be accessed, and a Boolean logic expression may be constructed for a given family of patches.