Patents by Inventor Eric W. Tamblyn

Eric W. Tamblyn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ACTIONABLE WORKFLOW BASED ON INTERACTION ANALYTICS ANALYSIS
    Publication number: 20140337072
    Abstract: A system and method for analyzing interactions between end users and contact center agents, and for generating work items. An interaction analytics server analyzes contact center interactions, continuously or in batches, for characteristics including topics, sentiment, satisfaction, and business outcome, and delivers the results to an intelligent workload distribution server, which generates one or more work items for assignment to suitably skilled agents or stakeholders.
    Type: Application
    Filed: May 13, 2013
    Publication date: November 13, 2014
    Inventors: Eric W. Tamblyn, Herbert Ristock, Yochai Konig